Customer Operations Associate (f/m/d)

Job description

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 https://sifted.eu/rankings/b2b-saas-rising-100-2024 and LinkedIn's Top Startups https://www.linkedin.com/pulse/linkedin-top-startups-2024-20-aufstrebende-unternehmen-bjd0c/, we’re here to help propel your career and together, make Moss a lasting success. We are hiring Graduate Customer Operations Associates (f/m/d) to join our German Operations team in Berlin. This is an entry-level opportunity designed for recent graduates and junior professionals who are eager to start their career in FinTech. You will gain hands-on experience across customer operations, onboarding, compliance, and process optimization, building a strong operational foundation in a fast-paced, high-growth environment. From day one, you’ll play a key role in ensuring a seamless, secure, and high-quality experience for our customers. What You’ll Be Doing From day one, you’ll be hands-on and learning through real experience here’s what you’ll be doing: - Support and Guide Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence. - Think Investigatively: Not every case is straightforward. You’ll be trained to approach complex situations with curiosity and structure—identifying root causes, assessing potential risks, and escalating where needed. - Collaborate Across Teams: Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently and improve internal workflows. - Optimise for Impact: Get hands-on with our internal tools and systems. You’ll learn how strong processes, clean data, and operational excellence directly improve customer experience—and you’ll actively contribute ideas to make things better. About You This role is ideal for recent graduates or junior professionals who are motivated, detail-oriented, and eager to grow within Operations. You bring: - A Bachelor’s degree (or equivalent) in Business, Finance, Economics, Law, or a related field—or comparable practical experience - Native-level German (C2) and strong English skills (min. C1) - A strong interest in FinTech, financial processes, or operational excellence - A proactive, hands-on mindset and willingness to take ownership In addition, here are the skills and attributes we are looking for: - Strong Communicator: You communicate clearly, confidently, and professionally in German — both written and spoken. - Structured & Detail-Oriented: You work methodically and ensure accuracy when handling data, documentation, and customer cases. - Analytical & Curious You enjoy understanding processes, identifying patterns, and solving problems in a logical way. - Customer-Oriented You approach situations with empathy and professionalism, always aiming for high-quality solutions. - Resilient & Organized: You can prioritize tasks, manage multiple cases, and stay calm in a dynamic environment. - Eager to Learn: You quickly adapt to new tools, technologies, and regulatory topics—and actively seek feedback to improve. What You’ll Gain - A strong operational foundation in a leading European FinTech - Structured onboarding and hands-on training - Exposure to compliance standards, customer operations, and financial workflows - Clear growth paths within Operations, Compliance, Risk, or Product - Early responsibility and real impact from the start About Moss Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe. Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as corporate cards https://www.getmoss.com/corporate-credit-card, accounts payables https://www.getmoss.com/accounts-payable, employee cash reimbursements https://www.getmoss.com/reimbursements and procurement https://www.getmoss.com/procurement. Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star. Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's what else to expect: - Top-of-market compensation package, including equity. - Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos. - Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits. Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package). By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy https://www.getmoss.com/privacy-policy.