Customer Operations - Belgian Market Flemish speaker

Job description

About Utmost International Utmost International is a leading provider of insurance-based wealth solutions operating across the UK, Europe, Latin America, Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals. About Utmost Luxembourg S.A. Sitting at the crossroads of private banking, asset management, and insurance, we operate in a well-established and fast-growing division of the financial services industry. Our dynamic international team of 450+ experienced wealth structuring specialists, subject-matter and technical experts consists of 50 different nationalities, speaking over 30 languages. We are a diverse and inclusive organisation driven by a values-based culture that promotes excellence, ambition, and innovation. We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture. Our people truly are our greatest asset! Your role – Are you ready for a challenge? The Account Officer is responsible for providing daily support to Partners, Clients and Sales colleagues, handling daily workload in an accurate and timely manner meeting, exceeding where possible the Service Standards. The Account Officer may help the team to support additional/exceptional workload. Additionally, a strong AML/KYC training would be given to the candidate to perform our internal controls as a mission to help our company to respect our regulatory requirements. Your responsibilities will be as follows: Act as the person of contact for any partner and client queries received by email, fax, post or by telephone Take the necessary action to respond in an effective, professional and timely manner to the queries received by telephone, email or post from several partners, clients or sales colleagues consistently ensuring a high level of service Perform accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management Assist in processing the due diligence review of transactions in line with corporate standards Develop and maintain a strong working relationship with our sales consultants and all partners Maintain an ongoing awareness of services, review procedures and ensure quality improvements are made as required Your profile – Have you got what it takes to become our Account Officer? University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services in the insurance sector Relevant experience in Finance or Insurance Aware of developments within the financial/insurance sector in general and competent in dealing with queries relating to funds and financial instruments Strong team player with excellent organisational and analytical skills Ability to work independently while keen to work as part of a team and support colleagues when needed Be able to clearly and comprehensively outline complex issues both verbally and in writing Multi-task efficiently between routine tasks and urgent queries, ensuring accuracy and timeliness in all your duties Strong prioritisation skills, flexible, reliable and responsible in challenging situations Strong client service focus, solutions oriented and capable of ensuring a high service level to clients Take personal pride in delivering high quality service to internal and external clients Ability to demonstrate a high level of initiative and problem-solving capabilities Willing to make the extra effort as required Ability to work in a regulated environment and to respect the external and internal guidelines Ability to maintain performance and positive relationships in stressful/challenging situations Agility and pragmatism in a complex and changing environment Good command of MS office products French speaker with excellent command of English and Flemish As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Utmost Luxembourg S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired. Utmost Luxembourg S.A. is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently. Our Recruitment Privacy Notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here Recruitment Privacy Statement #utmost