Customer Operations Executive

Job description

WE’RE ON A MISSION TO BACK THE UK’S SMALL BUSINESSES LIKE NO ONE ELSE 🚀 Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters! [Read our Impact Report https://www.fundingcircle.com/uk/impact] | [See our Trustpilot https://uk.trustpilot.com/review/fundingcircle.com] THE ROLE ⚡ 📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits As a Customer Operations Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction. Alongside answering initial enquiries via email or telephone, you will help to deliver excellent customer service across a variety of responsibilities: - Dealing with inbound enquiries, via telephone or email answering borrower’s questions/queries. - Requesting information from borrowers either by email or telephone. - Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer. - Develop strong working relationships with 3rd party suppliers and FC internal departments. - Support the Direct business reporting by keeping information accurate and updated. - Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day WHAT WE’RE LOOKING FOR 🌱 We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day. - Driven to succeed both individually and as part of a team. - Dynamic and KPI driven with the ability to work well under pressure. - Natural proficient at multitasking with strong time management skills - A transparent communication with the customer - both good and bad. - Adaptable and ready to provide feedback on our products and how customers are feeling to help aid future improvements. - Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity. - Confident using approved AI tools safely and effectively to enhance your output and find a better way of working. We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you. WHY JOIN US? 💜 We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us! Our Circler Proposition focuses on five areas: - Flexibility: We provide a benefit allowance you can tailor to your own life and family. - Health: This includes private medical and dental, health assessments, and access to a digital GP. - Wealth: We offer life assurance, share schemes, and financial coaching. - Development: You get a dedicated annual learning allowance to help you level up. - Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans. We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family. READY TO JOIN A MISSION THAT MATTERS? WE’D LOVE TO CHAT!