Customer Operations Executive - Finnish Market

Job description

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle. **The role** Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in-life support and play a key role in scaling our business across the Nordic markets. We’re looking for a bilingual (Finnish and English) Customer Operations Executive to join our growing Nordics team. This is an excellent opportunity for a graduate or early-career professional to build experience in FinTech, payments and customer operations within a fast-growing international business. **What you'll do** - Be the main point of contact for our merchants across the Nordic markets - Own customer queries end-to-end via phone, email and live chat - Investigate and resolve payment-related issues - Support our partners with day-to-day operational queries and ensure a smooth experience across the merchant journey - Work closely with Sales, Underwriting, Collections and other teams - Share customer feedback to help improve our product and processes **What we are looking for** - Fluent Finnish and English (our office language is English); Swedish and/or Danish would be a plus - Strong communication and problem-solving skills - Interest in fintech or financial services - Organised, adaptable and eager to learn **What happens next?** Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis! #LI-CG1