Customer Operations Manager

Job description

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Direct Sales Job Description Activities include but not limited to: Manage all sales activities in North Asia related to Barrett sales opportunities to generate order intake and profitable revenue streams. Develop a Sales Business Plan on a regional/ per account basis to meet sales goals and targets. Build and maintain strong, long-lasting customer relationships, and internal relationships across Barrett and Motorola and channel partners. Proactively support the Barrett and Motorola account teams in progressing and closing sales opportunities. Manage sales pipeline, forecast monthly sales, and identify new business opportunities. Analyse customer needs and team with sales, service, project engineers, program managers to develop technical solutions that meet Motorola’s strategic goals in terms of accounts. Learn and understand the technologies and functionality of existing products and configurations. Analyse competitive products and make recommendations for changes in designs to develop competitive advantage. Prepare practical demos for specific technologies for customer including the design, implementation, and effective presentation with the assistance of support team where required. Act as Trusted Advisor partner within Sales channel and to End Customers. Assist in the preparation of point-to-point answers to bids, risk assessments and technical descriptions for customers. Follow company bid and quote process procedures and audit requirements. Preparation of proposals and bids within the expected timeframes. Level Of Responsibilities: Autonomy: Energetic and self-motivated, works under normal supervision with a high level of independence. Follows Established Direction. Work is reviewed for accuracy and overall adequacy. Knowledge: Solid Knowledge about HF products and solutions, knowledge of industry general practices, techniques, and standards. Highly desirable previous knowledge/exposure to telecommunication projects. Problem solving: Develops solutions to a variety of problems of moderate scope and complexity where analysis of situation or data requires reviewing identifiable factors. Identify his scope of solutions ability and escalate both on time and to the appropriate level when necessary. Basic Requirements Specific Knowledge/Skills Extensive Sales experience within Electronics/Electrical/Telecommunication ideally within Military Career/Experience. Minimum of 5 years’ Experience in Sales or Presales Roles or Similar. Highly desirable knowledge about Military Customers and needs. Proficient in English both written and spoken. Ideally you have worked across APAC Ability to travel on a regular basis, often at short notice. Travel requirements: 50% Bachelor's Degree or Engineering Degree Skills Required: Excellent listening, negotiation, and presentation skills. Strong customer and client focus. Technical skills to understand integration with third party providers and to learn about new solutions and applications. Analytical (able to break problems into pieces and address each according to priority and possible impact). Ability to learn technical details on the portfolio and competitive products as well as technical concepts. Good writing skills for technical and non-technical topics. Able to work under pressure and under a short notice environment and to handle multiple projects at the same time. Proficient in Microsoft Word and Microsoft Excel Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.