Customer Operations Manager Silvus

Job description

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Silvus Technologies, a Motorola Solutions company, is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons. Silvus StreamCaster™ radios are being rapidly adopted by customers all over the world ranging from the U.S. and Allied Nations Departments of Defense to International, Federal, State, and Local Law Enforcement agencies, all the way to the Superbowl, Grammys, and industry-leading drone, robot, and unmanned systems manufacturers. Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”? Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled, and creative thinking individuals. If you are looking for a challenging experience, you owe it to yourself to learn how Silvus can be the next chapter of your career. Job Description Silvus is seeking a full-time Associate Territory Director for Ukraine to support and report to the Senior Director of International Sales and Business Development in driving revenue, customer engagement, and strategic initiatives across a defined territory. As a key member of the International Sales team, this individual will play an important role in advancing the region’s commercial success. The Associate Territory Director will contribute to territory development, manage key accounts, and assist in identifying and cultivating new business opportunities. This role is ideal for a driven, collaborative, and customer-oriented professional looking to elevate their career in international business development within the defense and security technology sector. The Associate Territory Director will gain broad exposure to high-impact sales engagements and mentorship from senior leadership. This position is eligible for 100% remote work depending on location. The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion. ROLE AND RESPONSIBILITIES: • Partner closely with the International Sales and Business Development team to execute the territory sales strategy and achieve revenue goals. • Manage and nurture relationships with key accounts, partners, and stakeholders. • Assist in the identification and development of new business opportunities across defense, government, and public safety markets. • Coordinate and participate in customer meetings, product demonstrations, and technical discussions. • Represent Silvus at trade shows, industry events, and field demos to build pipeline and brand awareness. • Track and maintain opportunity data, customer interactions, and forecasting details in the CRM. • Support the proposal process and collaborate with internal teams (engineering, operations, marketing, support) to align on customer deliverables. • Monitor regional trends, threats, and competitor activity, sharing relevant insights with leadership. • Travel Requirements - up to 50% of the time , as needed, to maintain strong customer engagement and relationships, and attend corporate events. Basic Requirements REQUIRED QUALIFICATIONS: • Completion of secondary school (or equivalent qualification) plus a minimum of 3 years of experience in relevant sales, business development, or account management role • Experience with tactical communications, wireless systems, or networking technologies • Demonstrated experience in sales to defense, public safety, or technology sectors • Fluency in English and Ukrainian is essential • Strong communication, relationship-building, and presentation skills • Self-starter with high attention to detail and commitment to team success. PREFERRED KNOWLEDGE, SKILLS AND ABILITIES: • Familiarity with international government sales or foreign military sales (FMS/FMF) • Proficiency with CRM tools such as Zoho, Salesforce, or HubSpot • Ability to work across cultures and time zones in a fast-paced, dynamic environment. WORKING CONDITIONS &PHYSICAL REQUIREMENTS: • Remote-based with travel (up to 50%) to customer meetings, trade shows, corporate events, and demonstrations. • Work may be performed in office settings, field demos, and trade show venues. • Outdoor environment for demos. • While performing the duties of this job, the employee is required to do the following: - Lift equipment up to 50 lbs. for the set-up of demonstrations and testing. - Occasional exposure to heat, cold, and allergens while performing field tests or demonstrations. All employment is contingent upon the successful clearance of a background check. Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Company Motorola Solutions Ukraine LLC EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.