Customer Operations Representative - Purina Animal Nutrition

Job description

Customer Operations Representative - Purina Animal Nutrition This role supports the Midwest Region which includes MO, IA, MN, WI, IL – The ideal candidate will be located in one of these 5 states. Hours: 7am-4:30pm CST. We're looking for a person with a customer service mindset and high levels of empathy, poise, and professionalism. A passion for animals large and small is a bonus. The ideal candidate is a team player with a service-minded personality who enjoys interacting with people via phone and email. This role supports the Midwest Region which includes MO, IA, MN, WI, IL – You must be located in one of these 5 states. Hours: 8am-4:30pm CST. Position Purpose: This is a full-time role handling orders, inquiries, concerns, and requests about Purina products and services via phone, email, and fax. Key Roles/Responsibilities: Order Management: Involves managing a set of customers from time-of-order entry to invoicing. Must have skills in problem solving, decision making, customer relationship, process development and improvement. Problem Solving and Decision Making: Provides direction to cross-functional teams to meet customer fulfillment expectations, while ensuring company business processes are followed and appropriate cost and quality considerations are made. Identifies problems proactively, determines root cause and is responsible for driving resolution of all issues related to the fulfillment of customer orders. Owns individual decision making and coordinates collaborative decisions to ensure timely resolution. Customer Relationship Management: Communicates, collaborates, and negotiates with internal and external customers and supply chain partners to manage service. Develops and owns customer relationships in order to anticipate customer needs and proactively provide service. Balances the need for business practice adherence vs. circumstantial exceptions. System Technical: Skilled at working within and across multiple systems and understand how information inputs impact systems and business decisions. Proficient knowledge of Salesforce from all aspects, including account management, account maintenance, logging calls, building notes and contacts, and the ability to record and manage service requests. Proficient knowledge of our order entry systems, JDE E1 and SAP. Experience-Education (Required): High School Diploma/GED 2 - 4 Years of comparable Customer Service experience Proficient skills in Microsoft Office (Excel, Outlook, Word) Ability to work any set schedule between the business hours of 7:00am – 4:30pm, CST Other Desirable Traits: 4-year degree in Business, Communications, Ag or other related field Effective communication (verbal and written) Interpersonal effectiveness as an individual and in teams Must be comfortable managing conflict while maintaining a high level of integrity and quality of work Excellent organizational skills and attention to detail Ability to prioritize, plan, and problem solve to deliver results Experience in SAP This position requires a quiet, uninterrupted work environment. This is an hourly role and will pay between $20-24/hr. In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges. About Land O'Lakes, Inc. Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list. Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k). Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy. Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested. Land O'Lakes does not use Automated Decision-Making Technology, as defined by California law, to substantially replace human decision-making or make significant decisions about applications for employment or contracting opportunities.