Customer Operations Specialist

Job description

### BUILT ON FLAVOR. FUELED BY PEOPLE. What’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it. With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable. As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work... **this is it!** Every day, you’ll be part of a journey to add flavor to millions of meals and lives. ### Your Impact at Kinder's As a key member of our operations team, you’ll be the go-to partner for customer order management—receiving, confirming, and coordinating orders across Sales, Supply Chain, and 3PL providers. You’ll resolve customer and broker issues, escalate when needed, and ensure a smooth experience from order entry to delivery. You’ll work cross-functionally to troubleshoot challenges, support onboarding, and help continuously improve processes that fuel Kinder’s growth. In this role, you’ll also provide backup support to internal teams and help mentor newer team members, playing a critical part in our fast-paced, flavor-forward mission. ### Key Responsibilities Include: - Transportation Coordination: Arrange shipments with carriers, freight forwarders, and third-party logistics providers to ensure on-time delivery of products. - Inventory Management: Review product availability upon order receipt coordinate with the procurement and production teams to ensure sufficient stock levels to meet customer demand. - Order Processing: Process incoming orders from customers and internal departments promptly and accurately. Work closely with the sales team to verify order details, address any discrepancies, and ensure timely order fulfillment. Coordinate with the warehouse team to prioritize and schedule shipments based on order urgency. - Supply Chain Optimization: Identify opportunities for process improvements within the supply chain to enhance efficiency and reduce lead times. - Track “late/delayed” shipments every morning to ensure timeliness goals for Kinder’s are being promptly met.  Escalate accordingly. - Develop solid partnership/trust with Retail Sales partners as well as buyers, drive inventory efficiencies and increase logistics improvements. - Partner with carrier partners to move freight efficiently and in timely manner - Cost savings – freight, warehousing, and fines/fees. - Support internal back up to Costco Operations Account Manager ### Skills + Experience: - Minimum of 2-3 years of customer service experience, preferably in consumer-packaged goods supply chain or operations - Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external partners - Ability to set and achieve goals and engage in creative problem solving - Strong organization skills and attention to detail are necessary, as well as commitment to seeing tasks through to completion. - Team player that works well cross functionally and seeks to collaborate across multiple functional areas in the organization. - Flexible, efficient, and motivated self-starter that requires little direction, with a proven ability in creative problem solving and managing multiple priorities - A commitment and passion for being an active participant in our fast-paced, high growth company. - Proficient in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint) products. Familiarity with SAP a plus. - Bachelor’s degree preferred but not required. ### Location + Pay Transparency: This role will be located in our Walnut Creek, California office. The expected starting salary range for this role is $100,000- $115,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs. ### SEASONED FOR SUCCESS: - No two days here are the same. - We try to be good team members and good communicators, but we don’t live by hierarchy and structure – everyone is a difference maker here. - We make a lot of decisions in the face of incomplete information – our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow. - We believe our job is to take smart risk, not to eliminate risk. - We believe in growing our skills and becoming a better company with more managerial expertise, but we are an entrepreneurial company at heart. - We aren’t trying to be average – we want to do exceptional things, and we are willing to work hard to achieve them. ### BENEFITS THAT BRING MORE TO THE TABLE: We offer a range of total rewards that may include paid time off, 401k, bonus / incentive eligibility, equity grants, competitive health benefits, and other family-friendly benefits, including parental leave. Kinder’s benefits vary based on eligibility and can be reviewed in more detail during the interview process. ### OUR RECIPE FOR BALANCE: We believe great culture starts with people. We’re a people-first company built on connection, collaboration, and balance. Most of our work happens in the office to spark creativity and community, but we also offer flexibility so team members have the autonomy to work outside the office when needed to support their work-life balance and personal commitments. ### WHERE EVERY INGREDIENT MATTERS: Kinder's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need any accommodation during the application process or to perform these job requirements, please reach out to us at [careers@kinders.com](mailto:careers@kinders.com)