Customer Operations Specialist (Asia)

Job description

Requisition Number: 75502 The company built on breakthroughs. ​ Join us.​ Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. ​ How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​ ​Come break through with us. Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with: Trusted products that accelerate drug discovery, development, and delivery to save lives Damage-resistant cover glass to enhance the devices that keep us connected Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light Precision glass for advanced displays to deliver richer experiences Auto glass and ceramics to drive cleaner, safer, and smarter transportation Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions RESPONSIBILITIES: Assist customers: Can work flexible hours (6 am–3 pm or 7 am–4 pm shift) to support customers in Asia. Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties Resolve day-to-day problems with customers via email, telephone and our Customer Relationship Management tool(s) Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries Communicate product failures to engineering and product development teams via SAP Coordinate with Other Departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively. Ensure timely notification, action, and resolution of customer issues Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions Develop and maintain strong working relationships with external customers, managing assigned accounts as necessary Engage with customers in an inviting, friendly, and professional manner, creating positive relationships and ensuring exceptional experiences Attend necessary product training classes to enhance product knowledge and stay up to date with industry trend REQUIREMENTS: Fluent Polish and English language skills (both written and spoken) Vietnamese language skills Bachelors Degree You are a born ‘detective’ and love paying attention to details Excellent verbal and written communication skills to effectively interact with customers You are a self-starter who takes initiative and thrives in a fast-paced environment Confident utilizing search engines to get a task done Experience with MS Office Technology enthusiast Familiarity with Service Cloud and SAP is a plus Strong ability to learn and work independently or collaboratively with minimal supervision A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being, we provide a pension benefit that grows throughout your career. Our health and well-being benefits include medical, multi-sport card, company-paid life insurance, paid time off, and an Employee Assistance Program to support you and your family. Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at .