About Kody: Kody is a pioneering fintech company dedicated to revolutionizing payment solutions for brick-and-mortar businesses. With a strong presence in multiple regions, we are committed to delivering seamless and innovative financial experiences for our customers.Position Overview: We are seeking a detail-oriented, data-minded, and proactive Customer Operations Specialist/Associate to join our growing team. This role is crucial in delivering exceptional support to our clients and optimizing operational workflows. Whether you are a motivated fresh graduate eager to launch your career in B2B Fintech or a junior professional with early internship experience, we welcome you to grow with us!Key Responsibilities:Customer Support & Onboarding: Serve as a trusted point of contact for client inquiries, guiding businesses through seamless onboarding, setup, and implementation.Data & Process Operations: Maintain accurate operational documentation, track key operational metrics, and ensure high attention to detail across daily workflows.Cross-Functional Collaboration: Work closely with sales, tech, and product teams to streamline processes, solve client issues, and continuously enhance customer satisfaction.Insights & Analysis: Monitor customer feedback and operational trends to help identify areas for system and process improvements.Relationship Building: Build and nurture strong, long-term relationships with clients to foster customer loyalty and success.RequirementsRequirements:High Attention to Detail & Quality: Exceptional meticulousness when handling client data, operational documentation, and daily processes.Data Sensitivity & Problem-Solving: Comfortable working with data and metrics to identify trends, troubleshoot issues, and drive process optimization.Excellent Communication Skills: Strong written and verbal communication abilities, capable of building rapport with clients and collaborating smoothly across internal teams.Adaptability & Growth Mindset: Eager to learn in a fast-paced environment and comfortable navigating cross-timezone collaboration.Bonus: Prior internship experience in B2B Fintech, payment processing, Customer Success, or Operations is a plus.Bonus: Familiarity with CRM or communication tools (e.g., HubSpot, Intercom, Zendesk) or advanced Excel/Google Sheets skills.Fresh graduates with a strong passion for B2B Fintech and long-term career drive are welcomed to apply.BenefitsOpportunities for career growth in leadership and strategy.Collaborative, inclusive environment where your contributions are recognized and valued.Competitive Performance Bonus
About Kody: Kody is a pioneering fintech company dedicated to revolutionizing payment solutions for brick-and-mortar businesses. With a strong presence in multiple regions, we are committed to delivering seamless and innovative financial experiences for our customers.
Position Overview: We are seeking a detail-oriented, data-minded, and proactive Customer Operations Specialist/Associate to join our growing team. This role is crucial in delivering exceptional support to our clients and optimizing operational workflows. Whether you are a motivated fresh graduate eager to launch your career in B2B Fintech or a junior professional with early internship experience, we welcome you to grow with us!
Key Responsibilities:
- Customer Support & Onboarding: Serve as a trusted point of contact for client inquiries, guiding businesses through seamless onboarding, setup, and implementation.
- Data & Process Operations: Maintain accurate operational documentation, track key operational metrics, and ensure high attention to detail across daily workflows.
- Cross-Functional Collaboration: Work closely with sales, tech, and product teams to streamline processes, solve client issues, and continuously enhance customer satisfaction.
- Insights & Analysis: Monitor customer feedback and operational trends to help identify areas for system and process improvements.
- Relationship Building: Build and nurture strong, long-term relationships with clients to foster customer loyalty and success.
Requirements
Requirements:
- High Attention to Detail & Quality: Exceptional meticulousness when handling client data, operational documentation, and daily processes.
- Data Sensitivity & Problem-Solving: Comfortable working with data and metrics to identify trends, troubleshoot issues, and drive process optimization.
- Excellent Communication Skills: Strong written and verbal communication abilities, capable of building rapport with clients and collaborating smoothly across internal teams.
- Adaptability & Growth Mindset: Eager to learn in a fast-paced environment and comfortable navigating cross-timezone collaboration.
- Bonus: Prior internship experience in B2B Fintech, payment processing, Customer Success, or Operations is a plus.
- Bonus: Familiarity with CRM or communication tools (e.g., HubSpot, Intercom, Zendesk) or advanced Excel/Google Sheets skills.
- Fresh graduates with a strong passion for B2B Fintech and long-term career drive are welcomed to apply.
Benefits
- Opportunities for career growth in leadership and strategy.
- Collaborative, inclusive environment where your contributions are recognized and valued.
- Competitive Performance Bonus
Kody is an exciting and fast-growing Fintech bringing the ease and optionality of online payments to brick and mortar businesses. Today we serve the hospitality industry but there's no limit to where we'll apply our technology in future.Working closely with our customers from day 1, we've developed a new mobile point of sale platform and payments aggregator, enabling businesses to accept a multitude of payment methods through a web and app-based technology platform.We’ve secured funding from leading names in tech investment and major hospitality chains. Kody’s visionary leadership team wants people with ambition and initiative to join us on this remarkable adventure as we scale the business and bring new products to market.
Kody is an exciting and fast-growing Fintech bringing the ease and optionality of online payments to brick and mortar businesses. Today we serve the hospitality industry but there's no limit to where we'll apply our technology in future.
Working closely with our customers from day 1, we've developed a new mobile point of sale platform and payments aggregator, enabling businesses to accept a multitude of payment methods through a web and app-based technology platform.
We’ve secured funding from leading names in tech investment and major hospitality chains. Kody’s visionary leadership team wants people with ambition and initiative to join us on this remarkable adventure as we scale the business and bring new products to market.
