Customer Operations Specialist (Order Fulfillment) – German Speaker

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Us At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Every day, our colleagues support scientific discoveries, healthcare innovations and life-changing therapies that positively impact millions of people worldwide. With more than 125,000 employees globally, we combine innovation, collaboration and expertise to help our customers solve some of the world's most important challenges. Our Budapest Shared Service Center is one of our key European service hubs, bringing together talented professionals who support customers and colleagues across multiple countries while building rewarding long-term careers in an international environment. About the Role We're looking for an experienced Customer Operations Specialist to join our German -speaking Order Fulfillment team in Budapest. You'll play a key role in ensuring customer orders move efficiently through the entire order lifecycle. You'll take ownership of more complex operational activities, proactively identify and resolve issues before they impact the customer, and collaborate with multiple business functions to ensure products are delivered accurately and on time. You'll also act as a trusted operational partner to the Team Lead, helping to support daily operations, sharing your expertise with colleagues, assisting with onboarding and knowledge sharing, and helping the team maintain high levels of quality and service. This role is ideal for experienced order management or customer operations professionals who enjoy solving complex problems, working cross-functionally and taking ownership in a fast-paced international environment. Why Join Our Budapest Team? You'll be joining a collaborative international team that plays a critical role in supporting our customers throughout the order fulfillment process. As a Customer Operations Specialist, you'll work on complex operational activities that provide broad exposure across Customer Care, Sales, Finance, Logistics, Manufacturing and Supply Chain while building expertise in customer operations and order management. Thermo Fisher Scientific offers excellent opportunities for professional growth, continuous learning and internal mobility within a truly global organization where innovation and collaboration are encouraged. What You'll Do Manage customer orders throughout the entire order lifecycle, ensuring accurate and timely execution Review operational reports to identify orders requiring intervention and proactively drive resolution Investigate complex order issues and coordinate with Sales, Supply Chain, Manufacturing, Logistics, Finance and Customer Care to ensure timely resolution Monitor open orders and proactively communicate updates to customers and internal stakeholders Support quotations, customer master data maintenance and other customer operations activities Maintain high levels of data accuracy across SAP and other business systems Resolve email and phone customer enquiries and operational escalations while delivering an outstanding customer experience Build strong working relationships with customers and cross-functional business partners Identify opportunities for process improvements that enhance operational efficiency and customer satisfaction Contribute to operational excellence by sharing knowledge, best practices and supporting team initiatives Support the Team Lead with day-to-day operational coordination, helping to ensure workload is managed effectively and service levels are maintained Share knowledge and best practices, supporting onboarding, training and the development of less experienced colleagues What We're Looking For Fluent German and English language skills , both written and spoken Approximately 4 years of experience within Customer Operations, Order Management, Order Fulfillment, Customer Service Administration, Sales Support or a Shared Services environment Experience managing complex customer orders and supporting end-to-end order fulfillment processes Strong SAP knowledge; experience with CRM platforms such as Salesforce is an advantage Excellent communication and stakeholder management skills Strong analytical and problem-solving abilities with a proactive approach to issue resolution Excellent organizational and prioritization skills, with the ability to manage multiple activities simultaneously High attention to detail and commitment to operational accuracy Customer-focused mindset with a strong sense of ownership and accountability Bachelor's degree is preferred; however, candidates with relevant professional experience will also be considered Nice to Have Salesforce or other CRM experience Experience reviewing operational reports, dashboards or KPIs Exposure to Supply Chain, Logistics or Manufacturing operations Experience participating in process improvement initiatives Knowledge of Lean, Continuous Improvement or Operational Excellence methodologies Fluency in other European languages (i.e. French, Italian, Spanish, Finnish etc) What Makes Someone Successful? Successful Customer Operations Specialists on this team typically demonstrate: Strong ownership mentality and accountability Curiosity and an investigative approach to problem-solving Excellent analytical and decision-making skills Confidence managing complex operational issues and customer escalations Strong collaboration across multiple business functions A customer-focused and service-oriented mindset High attention to detail and commitment to operational quality Adaptability, resilience and the ability to thrive in a fast-paced environment A proactive approach to continuous improvement What We Offer Competitive compensation package including annual performance bonus Hybrid working model with 2 days of home office per week Comprehensive benefits package including private healthcare, life, accident and critical illness insurance, and voluntary pension contribution Flexible Cafeteria package including SZÉP Card contribution and additional benefit options Complimentary language courses Extensive learning and development opportunities Career progression opportunities within a global organization Modern office environment on Váci út with employee parking, complimentary coffee, tea and refreshments, relaxation areas, and excellent public transport connections A collaborative, inclusive and supportive workplace culture Ready to Make an Impact? If you're looking for an opportunity to take ownership of complex customer operations while collaborating with international teams and driving operational excellence, we'd love to hear from you.