Customer & Operations Support

Job description

Ready to put your passion into practice and make an impact in a company where your efforts truly matter? Welcome to Goodiebox 💥 About Goodiebox We're all about spreading happy moments. Imagine: 80.000+ members across 15 markets, eagerly awaiting our monthly self-care boxes. Our mission? To spark happiness and foster a can-do spirit worldwide, one box at a time. Team Happiness Our mission at Goodiebox is to make the world just a little happier, starting with our fantastic members - which is where you come in! Join our vibrant Team Happiness where we work hard, play hard, and support each other, our members and our other departments to achieve the best results. Customer & Operations Support Agent We are looking for a full-time Customer & Operations Support Agent to join our team in Copenhagen to bring exactly that happiness to our wonderful members. As a Customer & Operations Support Agent, you will help us bring the best member experience by being in contact with our members, help to solve their issue at the core and improve our processes within Goodiebox. From identifying technical issues to defining new improvements, you’ll be involved at every step – and your work will directly influence both our members and our ways of working. Responsibilities: Responsible for communication with our members through social media, email, and chat. Answer member questions regarding member accounts, order details, cancellations, products and general Goodiebox inquiries. Be proactive in member communication to provide the best service needed. Coordinate with our warehouse about mistakes and make sure these will be fixed. Ensure smooth operations with data analysis; analyse parcel delivery data and proactively act upon insights. Analytical mindset to flag recurring issues and identify proactive and reactive solutions. Daily contact with our technical team about technical issues/improvements. Collaborate with other departments to improve overall member experience and to solve day to day issues. Take ownership of specialist responsibilities within a certain domain (e.g. communication, analytics, operations), be accountable for their outcomes and bring them to the next level. Assist in reporting in collaboration with the Team Lead. Assist in the development of new and creative initiatives to better build member relationships. Requirements You live in Copenhagen or close by (our office is in Island Brygge), and are ready to start November 2nd, at the latest. You are fluent in English. Speaking any of our current market languages (like the Nordic languages, German, French, Italian) or Eastern European languages (like Romanian, Czech, Hungarian, etc.) is seen as an advantage as we continue to grow our presence in Eastern Europe. You have completed a Bachelor degree or similar. You maintain a positive, empathetic and professional attitude toward our members. Proactive, detail- and result oriented. Extraordinary understanding for creating “wow” for our members. A deeply rooted desire to improve and automate our processes. Good experience with customer service, but ready to be challenged on everything you have learned before. Lots of energy and drive - essential in busy periods. Good adaptability and ready to acquire new knowledge. You prefer an in-office work culture. Benefits Monthly Goodiebox Free Gym Membership Dog/Pet-friendly office, for that extra boost of happiness Deadline Please submit your application, including a cover letter - we'll be inviting for screening calls and interviews on a ongoing basis. Start date: ASAP, or November 2nd at the latest