Customer Ops & Master Data Analyst

Job description

At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, Syngenta’s Customer Ops Manager Sur is seeking a Customer Operations & Master Data Specialist in Vicente López, Buenos Aires. This role will support with own and deliver reliable customer operations execution and customer master data management across LATAM South. The role ensures that customer orders, customer records and operational information are processed accurately, on time and in line with applicable policies, controls and service-level agreements. Acting as a bridge between Commercial, Supply Chain, Logistics, Finance, IT and customers, the role improves service delivery, strengthens data governance and turns operational data into actionable insights. Accountabilities Create, maintain and update customer master records in SAP, Salesforce and other approved systems, including legal entity details, billing and shipping addresses, tax identification, payment terms and relevant commercial attributes. Validate incoming requests for completeness, accuracy, consistency, required documentation and approvals before execution, in accordance with local requirements and global data standards. Manage customer orders end-to-end in SAP, ensuring accurate processing, timely delivery, invoicing support and SLA compliance. Monitor backlog, availability and deliveries, proactively coordinating solutions with Commercial, Planning and Logistics. Resolve operational issues, discrepancies, returns, complaints and escalations through effective stakeholder communication. Contribute to operational reviews, issue resolution and continuous improvement initiatives across the region. Required Advanced student or graduate in Business Administration, Agribusiness, Economics, Information Systems, Supply Chain or a related discipline. Experience in customer operations, customer service, order management, master data administration or a comparable operational role. Strong attention to detail, analytical judgement and ability to manage multiple requests and changing priorities. Clear written and verbal communication in Spanish and English; ability to work effectively across a multicultural, cross-functional environment. Customer-first mindset, personal ownership, sound problem solving and confidence to challenge poor-quality inputs constructively. Desired Experience with Salesforce or other CRM platforms. Experience in master data governance, customer onboarding or order-to-cash processes across multiple countries. Lean, Six Sigma, process excellence or project-management training. Knowledge of tax, invoicing or customer data requirements in Argentina, Uruguay and Paraguay. Portuguese language capability What We Offer - A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs. - Full Benefit Package (Medical, Dental & Vision) that starts your first day. - Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits. Important: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Beyond just believing in the power of diversity, Syngenta Group promotes an inclusive culture that includes differences in all its forms. We believe that the feeling of belonging allows people to become their best version, building an increasingly welcoming and productive environment. All qualified candidates will be considered for our positions, without distinction of race, gender, age, nationality or disability *This position will not provide relocation support. *This position will require immediate availability. Breakthroughs for farmers in every field #LI-Hybrid Syngenta is a global leader in agricultural innovation with a presence in more than 90 countries. Syngenta is focused on developing technologies and farming practices that empower farmers, so they can make the transformation required to feed the world’s population while preserving our planet. Its bold scientific discoveries deliver better benefits for farmers and society on a bigger scale than ever before. Guided by its Sustainability Priorities , Syngenta is developing new technologies and solutions that support farmers to grow healthier plants in healthier soil with a higher yield. Syngenta Crop Protection is headquartered in Basel, Switzerland; Syngenta Seeds is headquartered in the United States. Read our stories and follow us on LinkedIn , Instagram & X .