Customer Order Management Supervisor (m/f)

Job description

Customer Order Management Supervisor Łódź, Poland (hybrid setting) Fixed-term contract until the end of April 2028 ROLES & RESPONSIBILITIES: • Provide and maintain a high level of customer satisfaction across the business. • Manage the day-to-day activities of the Customer Order Solutions team. • Serve as an effective backup for team members as needed. • Report to the Customer Order Solutions Manager and work closely with them to identify departmental skill gaps, coach emerging talent, and develop succession candidates. • Provide leadership and full support to the team. • Champion the prompt resolution of customer service issues, acting as a point of escalation and escalating further when required. • Lead performance reviews, development discussions, and appraisals for direct reports. • Establish and communicate performance criteria and metrics that support organizational customer service objectives. • Develop and maintain positive customer and supplier relationships. Maintain customer SLAs and internal SLAs with the business. • Monitor and report Customer Order Solutions metrics. • Conduct root cause analysis when issues arise and propose effective countermeasures to support high levels of customer satisfaction. • Act as a key liaison with internal McCormick functions, including Logistics, Sales, Supply Chain, Finance, and Operations. • Lead continuous improvement initiatives by developing procedures and processes that optimize order-processing efficiency and improve value-added service for customers and the business. REQUIRED QUALIFICATIONS: • Bachelor’s degree in Business, Supply Chain, or a related field. • Proven ability to effectively lead others and implement change. • Previous people leadership experience is preferred; however, candidates with demonstrated leadership potential through different project leadership, a leadership development pathway, or active mentoring and coaching relationships are encouraged to apply. • Minimum of 3 years of business experience, preferably in Customer Service, Supply Chain, or Export. • Fluent English language skills and SAP knowledge. • Knowledge of logistics and distribution processes, inventory management, warehousing. • Excellent communication, problem-solving, interpersonal, and strategic thinking skills. • Flexibility, high stress tolerance, and the ability to learn quickly. • Strong initiative to drive improvement efforts. Strong computer skills. • Excellent analytical and decision-making skills. • Strong influencing and negotiation skills. Compensation: starting from PLN 112,500.00 per year STARTING SALARY Final salary will be determined as part of any final offer and will consider factors such as skills, education, role-specific experience, and internal equity among current employees. Eligible roles may also participate in one of McCormick’s Bonus Plans. In addition to a competitive compensation package, McCormick employees are eligible for our comprehensive Total Rewards programs, which include, but are not limited to: access to the learning platform and rich package of internal trainings company paid healthcare (Medicover) annual bonus life insurance (UNUM) holiday funds (Zakładowy Fundusz Świadczeń Socjalnych) pension plan co-financing for sport activities (Multisport Card) Medicover Sport employee referral program employee assistance program (psychological help, mindfulness) benefit Platform with variety of benefit options to select favorable prices for our products in the employee shop PPK chill-out zone McCormick ensures compensation is determined in line with the principle of equal pay for work of equal value, regardless of gender. First consideration will be given to employees who have been displaced from their jobs for positions with the same grade or lower. If there are no qualified candidates, all other employees will then be considered. No displaced employee will receive preferential consideration for a promotional opportunity.​ ​ McCormick may recruit external candidates concurrently in order to expedite the recruitment process. Qualified internal candidates submitting bids within the first ten (10) days of the job being posted will be considered before external candidates. Internal bids received after the tenth (10th) day will be considered along with external candidates. ​ McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.