Customer Partner | BFSI

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Are you ready to take on an exciting challenge as an Account Management Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives. Key Responsibilities: Develop and execute strategic account plans aligned to customer business objectives, driving long-term growth, retention, and customer success. Build and maintain trusted relationships with key stakeholders and decision-makers, acting as a strategic advisor and primary point of contact. Lead end-to-end customer engagements, from opportunity identification and solution positioning to deal closure, delivery oversight, and post-implementation support. Drive account growth by identifying, qualifying, and converting new business opportunities while expanding existing engagements into larger scopes and capabilities. Collaborate with cross-functional teams and partners to develop tailored solutions that address customer requirements and support digital transformation initiatives. Own account performance, including revenue growth, renewal retention, profitability (P&L), customer satisfaction, and overall account health. Establish and manage a robust pipeline of opportunities, leveraging partner ecosystems and go-to-market strategies to accelerate business growth. Monitor industry trends, market dynamics, regulatory developments, and competitive insights to deliver innovative solutions and strengthen customer value. Ensure effective account governance, risk management, compliance, and operational excellence across all customer engagements. Work closely with sales, delivery, and technical teams to ensure seamless execution and successful achievement of customer and business objectives. If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management – then we can't wait to meet you. Join our team and let's make remarkable things happen together. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience: 12+ years of experience with proven accountability for account P&L management 7+ years of experience managing end-to-end sales processes, including driving sales, order bookings, and business growth. Mandatory experience in the Banking, Financial Services industry Proven experience with revenue growth, cost, profitability, trends, and risks Deep knowledge of business and technology trends and industry best practices Open minded and empathetic approach in relationships with customers Strong account management, customer engagement, and stakeholder relationship management skills. Experience managing and growing large banking accounts Excellent communication and stakeholder management capabilities. Preferred Skills and Experience: Sales experience in technical solutions Educational Qualifications: Bachelor's or master’s degree Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.