Customer Platform Architect (Middle East)

Job description

🌀 THE COMPANY Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture. Filigran solutions are now trusted by over 6,000 public and private organizations worldwide. 🎯 THE ROLE The Customer Platform Architect will be responsible for supporting customers in the deployment of their on-premise infrastructure hosting Filigran products, conducting regular health checks, and providing advisory support during the pre-sales process regarding on-premise infrastructure requirements. The role of the Customer Platform Architect is essential to ensure proper sizing of the infrastructure for new on-premise customers, to adapt deployments to specific technological and security contexts, and to guarantee the reliability of this infrastructure in supporting our customers’ threat management operations. 💼 YOUR RESPONSIBILITIES 1. Guide customers through the deployment of their platform: Assist customers in the design, implementation, and configuration of their platform based on their needs. 2. Manage customers infrastructure issues: Diagnose, resolve, and anticipate technical issues related to the infrastructure. 3. Conduct platform health checks: Perform on-demand audits to assess the performance and resilience of platforms and recommend improvements. 4. Ensure technical documentation of the architecture: Write and update architecture-related documentation, ensuring it is clear and accessible to all stakeholders. 5. Collaborate with other teams: Work closely with the Product team to integrate architectural needs into the products, and with Solution Engineers to support pre-sales efforts in resolving platform issues and addressing design requests. 🤝 WHO YOU’LL WORK WITH Briefly describe the team environment and collaboration style: - The CPA ME will be part of the KSA’s team while reporting to the global manager of the CPA function. - The CPA works closely and continuously with Customer Success Managers, Solution Engineers, and Engineering teams. 🧬 PROFILE WE’RE LOOKING FOR - Strong expertise in on-premise infrastructure (servers, networking, virtualization, storage) and exposure to cloud environments (AWS, Azure, GCP). - Practical experience with containerization runtimes and orchestration platforms such as docker, podman and kubernetes. - Solid understanding of kubernetes architecture and helm-based application deployments. - Strong problem-solving skills and the ability to diagnose complex infrastructure issues. - Background in customer-facing technical roles. - Fluent in English. - Fluent in Arabic. - Comfortable working in a remote, async-first environment, with strong autonomy and ownership. - Bonus: Previous experience in the cybersecurity industry. - Communication skills to explain complex technical concepts to various audiences (customers, internal teams, both technical and non-technical individuals, etc.). - Analytical mindset and the ability to identify effective solutions for infrastructure challenges. - Ability to integrate the Customer team, with a willingness to learn and understand the products’ features, software architecture, and threat intelligence domain. - Team player with collaboration skills, capable of working with multidisciplinary teams. 🌱 WHY JOIN FILIGRAN? MORE THAN JUST A JOB. We’re a fast-growing, global, and fully remote company building open-source cybersecurity solutions, increasingly powered by AI, to help defense teams anticipate threats and act faster. ⭐ What we believe We believe we do work that matters, uniting defenders into a global community to make security more open, resilient & collaborative. 💻 How we work We do work that matters by combining strong engineering standards with emerging technologies, including AI, to move faster and smarter. 🧭 What guides us We make our work matter by building a culture grounded in our CORE values of Cohesion, Openness, Responsibility, and Equity. The principles that guide how we make decisions, treat people, and grow together, especially when no one’s watching. 💰 COMPENSATION & BENEFITS - Competitive pay + equity - everyone shares in our success - Remote-first, flexible, and balanced - work that fits your life - Your setup, your choice - pick the gear that works for you - Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen 🌍 EQUAL EMPLOYMENT OPPORTUNITY We enable cybersecurity through inclusion - from code to culture. At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status. What matters here is what you bring, not what you look like, where you’re from, or how you identify. 🚀 READY TO JOIN US? Apply now and help us build the future of the cybersecurity ecosystem, together.