Customer Program Manager (Smart Factory Solutions Sales)

Job description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone. What we can offer: A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team! The Opportunity: LG Electronics is seeking Customer Program Managers to lead awarded automation programs from purchase order through customer acceptance for our Smart Factory Solutions business in North America. This is an individual contributor role within the Smart Factory Solutions sales organization. The Customer Program Manager is the customer's execution point of contact, owns the program schedule and milestones, and coordinates Engineering, headquarters, and partner deliverables to meet customer commitments. Our customers are manufacturing and logistics operations across automotive and EV, battery, semiconductor and electronics, logistics and fulfillment, aerospace and defense, industrial machinery, and other discrete manufacturing sectors. Commercial ownership remains with sales leadership, and technical design and installation remain with Engineering. This role is offered at Senior and Mid levels. Responsibilities: Program Execution - Own the program schedule, milestones, and gate reviews from award through acceptance for autonomous mobile robot, automated transport, collaborative robot cell, simulation, and turnkey integration programs - Serve as the execution point of contact for customer plant teams including manufacturing engineering, IT, and launch, and run recurring program status meetings - Identify, track, and escalate program risks and issues with clear ownership and dates Engineering, Headquarters, and Partner Coordination - Track engineering deliverables such as drawings, software builds, factory and site acceptance tests, and confirm readiness against the customer schedule - Coordinate customer IT onboarding, security reviews, and system access requirements with customer IT and internal software teams - Coordinate shipping, site readiness, and installation timing with Engineering and logistics Scope, Acceptance, and Handoff - Identify scope changes early, document impact on schedule and deliverables, and route them to the commercial team for evaluation - Lead customer acceptance and buy off documentation and confirm invoicing milestones as they are achieved - Transition completed programs to service and support with complete documentation and lessons learned Senior level additionally - Manage multiple concurrent programs across sites and lead customer executive program reviews - Set program management standards, templates, and reporting for the team **Qualifications:** Education - Bachelor's degree in Engineering, Business, Supply Chain, or related field Experience - Senior: 8+ years in program or project management for industrial automation, capital equipment, or manufacturing supplier launches - Mid: 4+ years in the same fields - Experience launching equipment or systems into OEM or large manufacturer plants, including gate reviews and customer acceptance - Experience coordinating engineering teams, suppliers, and customer IT or security onboarding - Familiarity with automotive launch processes such as APQP (preferred) - Experience working with overseas engineering teams across time zones (preferred) - PMP or equivalent certification (preferred) Skills & Competencies - Schedule and milestone discipline with clear written status reporting - Confident customer facing communication, including delivering difficult schedule and scope news - Strong organization across multiple workstreams and stakeholders - Frequent domestic travel to customer sites #LI-DR1 Recruiting Range $80,000—$115,000 USD **Benefits Offered Full-Time Employees:** - No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. - Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. - Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. - Performance based Short-Term Incentives (varies by role). - Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. - Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. - Group Rate Life and Disability Insurance. **Benefits Offered Temporary/Contractors:** - Eligible for the relevant benefit programs offered through our partner agencies. [Privacy Notice to California Applicants](https://lge-careers.com/wp-content/themes/lg-career/assets/privacy-notice.pdf) Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or [support@lg4me.freshdesk.com.](mailto:support@lg4me.freshdesk.com) This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied*.*