Customer Programs Marketing Manager

Job description

We are seeking a highly motivated and experienced Customer Programs Marketing Manager to join our team. In this role, you will be responsible for the daily operations, performance tracking, and optimization of contractor-facing loyalty, incentive, and engagement programs targeted towards the contractor and builder customer segments, while serving as the primary marketing point of contact for large strategic accounts. Your main objective will be to drive program participation and engagement that builds customer loyalty and sales growth, while developing business solutions for our largest strategic partners in the new construction, repair, and remodel industries. Additionally, you will play a vital role in customer advocacy, lead nurturing, contractor/builder collateral strategy and supporting training and engagement events. The successful candidate will work closely with the field sales team and strategic account managers to implement effective pull strategies. Responsibilities: Loyalty Program Management Own the day-to-day management of the Contractor Loyalty Program—ensuring program rules, product eligibility, contractor data accuracy, and compliance are maintained. Develop and deploy enrollment strategies to increase program membership Manage contractor onboarding, enrollment, and field enablement related to the program, in partnership with Field Sales teams. Build out customer benefit sets that drive program advantage amongst competitor programs Collaborate with Marketing and Sales on contractor promotions and incentives that drive product adoption and share of wallet. Equip field teams with program training, onboarding guides, and promotional tools to drive contractor awareness and participation. Support the launch and adoption of field initiatives tied to the loyalty platform, including contractor education events and targeted campaigns. Contractor Growth Strategy Execution Build out the nurture strategy for driving trial and conversion of contractor prospects Develop selling tools and conversion incentives for sales team execution Design and execute the event strategy for contractor events, including national and regional trade shows, distributor events Serve as the dedicated marketing point of contact for large strategic contractor accounts Stay up to date with industry trends and competitive landscape to identify new opportunities for customer engagement and marketing initiatives Deliver monthly reporting on all programs Contractor Data Management and Insights Build segmented contractor data sets used for promotions, eligibility, and targeted communication. Define insights by segment. Leverage program analytics to disseminate data insights into the business. Support Field teams with localized contractor data and territory action plans. Partner with IT, Vendors, and Data teams to optimize contractor data & insights Builder Program Management Develop pitch decks in collaboration with the sales team for national and regional builder opportunities, annual meetings Develop selling tools (brochures, sell sheets, image libraries, etc.) to support the builder channel in new opportunity acquisition Support homeowner facing design centers and cobranded homeowner campaigns for large strategic builder accounts Develop and scale multi-home incentive programs that reward builder usage and product preference. Bachelor's degree in Marketing, Business Administration, or a related field 2 years+ Experience managing loyalty or credentialing programs 5+ years experience in marketing roles focused on pull strategies and engagement initiatives with trades audiences Understanding of the new construction, repair and remodel industries, and contractor and builder segments preferred Proven track record of developing and executing successful marketing campaigns and initiatives, including managing key account relationships Proficiency in marketing tools and software applications Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously Ability to thrive in a fast-paced, matrixed environment The US base salary range for this full-time position is $90,000 -$120,000 + bonus + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.) Why work for Cornerstone Building Brands? Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play . Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement. Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here . You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here . If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or . If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or . This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. All your information will be kept confidential according to EEO guidelines. California Consumer Privacy Act (CCPA) of 2018 Must be at least 18 years of age to apply. Note to External Recruiters Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized. Notice of Recruitment Fraud We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process. Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work, and play -from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond. Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it is our people who make the difference, and we are deeply committed to building a workplace and global community where inclusion is not only valued but also prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees.