Customer Project Manager, Hyperscale

Job description

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary This is a senior, high-visibility role at the heart of Equinix’s most strategic growth engine. As a Hyperscale Customer Project Manager, you will own the end-to-end delivery of large, complex deployments for our most important global customers — spanning multiple sites, regions, and internal teams. You will operate with significant autonomy, engage at executive level with customers and internal leadership. This is an opportunity to shape how Equinix delivers at hyperscale — and to build a career at the intersection of infrastructure, cloud, and AI. Responsibilities Project Delivery & Execution Lead large-scale, cross-functional, multi-site, and cross-regional customer deployments from initiation through to closure Own and actively manage comprehensive project schedules, deployment plans, and end-to-end lifecycle milestones Identify, manage, and mitigate delivery risks, dependencies, and in-flight changes, communicating impact clearly to customers and internal stakeholders Proactively surface timeline risks early and drive resolution with urgency and rigour Customer & Stakeholder Management Serve as the primary customer interface throughout deployments, maintaining an executive-level presence and trusted-advisor relationship Lead regular governance meetings with customers and internal partners, covering progress, risks, decisions, and milestone tracking Deliver clear, timely, and professional communications — updates, issue notices, and project close-out documentation Build strong, lasting relationships with customer stakeholders and cross-functional internal teams Escalations & Issue Resolution Independently manage standard and mid-level escalations; partner with senior management on complex issues Drive resolution with professionalism and persistence, holding internal teams accountable for commitments and outcomes Cross-Functional Leadership Coordinate effectively across sales, operations, design, construction, and external vendors to align delivery efforts Facilitate clear, consistent communication across all delivery teams and remove blockers proactively Continuous Improvement Capture and apply lessons learned through customer and internal debriefs to improve future deployments Contribute to process improvements and best practice development within the global CSD organisation Qualifications Essential Demonstrable experience managing large, complex customer-facing projects in a technology or infrastructure environment Proven ability to operate with minimal supervision, exercise sound independent judgement, and own delivery outcomes end to end Experience engaging and communicating at executive level with enterprise or hyperscale customers Strong understanding of data centre environments, colocation products, or large-scale infrastructure deployments Excellent written and verbal communication skills Highly organised with strong attention to detail, execution discipline, and the ability to manage multiple concurrent workstreams Desirable Previous experience in a hyperscale, xScale, or cloud campus deployment context Familiarity with project management tools such as Smartsheet, Tableau, or equivalent platforms Formal project management qualification (PMP, PRINCE2, or equivalent) Experience with order management, book-to-bill processes, or service delivery operations Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form . Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here . This posting is a new position within our organization.