Customer Quality Engineer

Job description

Customer Quality Engineer Since 1913, Marathon Electric has been dedicated to providing customers with quality motors and generators for targeted applications. Marathon Electric became part of WEG Group in 2024. Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the capital goods sector with solutions in electric machines, automation, and paints for several sectors, including infrastructure, steel, pulp and paper, oil and gas, and mining, among many others. WEG stands out in innovation by constantly developing solutions to meet the major trends in energy efficiency, renewable energy, and electric mobility. With manufacturing units in 12 countries and present in more than 135 countries, WEG has more than 40,000 employees worldwide. Position Overview Marathon Generators is seeking a highly motivated Customer Quality Engineer to serve as the primary point of contact for customer quality concerns. This role, based in Wausau, WI , is responsible for leading customer issue resolution activities, driving immediate containment actions, coordinating investigations across multiple manufacturing facilities, and ensuring robust corrective actions are implemented to prevent recurrence. The successful candidate will work closely with customers, manufacturing operations, quality teams, engineering, supply chain, and product management to deliver timely and effective solutions while enhancing overall customer satisfaction and product quality.. Key Responsibilities Serve as the primary customer-facing quality representative for product quality concerns, warranty issues, and field performance problems. Lead customer issue management from initial notification through final resolution and closure. Coordinate and drive immediate containment actions to protect customers and minimize business impact. Direct root cause investigations utilizing structured problem-solving methodologies such as 8D, 5 Why, Fishbone, and FMEA. Work with multiple Marathon Generators manufacturing facilities to develop, implement, and verify corrective and preventive actions. Provide timely communication and status updates to customers, sales teams, service teams, and leadership. Analyze quality trends, customer complaints, warranty data, and field performance metrics to identify systemic improvement opportunities. Support customer visits, audits, and quality reviews as required. Collaborate with Engineering, Manufacturing, Supply Chain, and Supplier Quality teams to resolve cross-functional quality concerns. Participate in continuous improvement initiatives focused on reducing defects, improving customer satisfaction, and enhancing manufacturing quality performance. Qualifications Bachelor's degree in Engineering, Quality Management, Manufacturing Engineering, Industrial Engineering, or a related technical discipline. Minimum 3 years of experience in a quality engineering, manufacturing engineering, customer quality, or related role. Experience leading root cause analysis and corrective action activities. Strong customer communication and relationship management skills. Ability to effectively manage multiple priorities and projects simultaneously. Strong analytical and problem-solving skills. Willingness to travel occasionally to customer locations and manufacturing facilities. Preferred Skills Experience in electrical equipment, generators, motors, industrial manufacturing, or related industries. Knowledge of quality systems and standards such as ISO 9001. Experience with warranty management and field quality analysis. Certification as a Quality Engineer (CQE) or similar quality credential. Experience with statistical analysis and continuous improvement methodologies. Founded in 1961, WEG is a global electric-electronic equipment company, operating mainly in the capital goods sector with solutions in electric machines, automation and paints for several sectors, including infrastructure, steel, pulp and paper, oil and gas, mining, among many others. WEG stands out in innovation by constantly developing solutions to meet the major trends in energy efficiency, renewable energy and electric mobility. With manufacturing units in 17 countries and present in more than 135 countries, the company has more than 45,000 employees worldwide. WEG’s net revenue reached R$ 32.5 billion in 2023, 52.9% from outside Brazil. Our business areas are divided as follows. Industrial Electro-Electronic Equipment This area includes electric motors, drives and industrial automation equipment and services, and maintenance services. Electric motors and other related equipment find applications in practically all industrial segments, in equipment such as compressors, pumps and fans, for example. Energy Generation, Transmission and Distribution (GTD) Products and services included in this area are electric generators for hydraulic and thermal power plants (biomass), hydro turbines (small hydroelectric plants or PCH, and hydroelectric generators or CGH)), wind turbines, transformers, substations, control panels and system integration services. Commercial and Appliance Motors In this business area, our focus is the market of single phase motors for durable consumer goods, such as washing machines, air conditioners, water pumps, among others. Paints and Varnishes In this area, which includes liquid paints, powder paints, and electro-insulating varnishes, we have a very clear focus on industrial applications in Brazil and are expanding to Latin America and other regions.