Customer Quality Engineer

Job description

Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That’s what we’re passionate about at Magna Electronics, and we do it by creating world-class Electronic systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex Electronic systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Electronics. Job Responsibilities: Job Description POSITION SUMMARY: The customer quality engineer acts as the primary liaison between the division and assigned customers, championing customer satisfaction and ensuring that quality requirements are understood and met. They lead efforts to maintain effective quality systems, support customer-related activities, and drive continuous improvement initiatives that enhance product quality and customer relationships QUALIFICATIONS: Bachelor’s degree and 5 years of quality experience, with a solid understanding of advanced quality engineering practices, principles, and processes. Minimum 3-5 years of experience in automotive electronics manufacturing. Experience with customer portal management, scorecard analysis, and concern resolution workflows. Ability to lead and manage several large and complex projects simultaneously, with demonstrated motivational and leadership skills. Strong communication skills to collaborate effectively with internal teams, customers, and suppliers at all levels. Proven ability to research, recommend, and oversee implementation of new products, materials, and processes, with clear presentation of information. Prior experience with VDA 6.1/6.5 and/or IATF 16949 standards, including compliance and audit support. Knowledge of AIAG core tools, Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Geometric Dimensioning & Tolerancing (GD&T), flow diagrams, FMEA’s, control plans, statistics, and fixture development. Experience utilizing root cause analysis tools such as 8D, Shainin, 5-Phase, and Six Sigma methodologies. Ability to troubleshoot manufacturing issues in fast-paced environments, multi-task, and prioritize effectively. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project). Strong problem-solving skills and a proactive approach to resolving customer concerns. ROLE EXPECTATIONS: Act as the primary point of contact to efficiently manage customer concerns, ensuring issues are addressed promptly and effectively to maintain strong customer relationships. Lead initiatives to maintain and continually improve the division’s quality management system, aligning with IATF 16949, VDA 6.1/6.5, and customer-specific requirements (CSR). Facilitate customer-specific activities such as audits, compliance reviews, and periodic performance assessments to demonstrate ongoing conformity and support continuous improvement. Drive cross-functional collaboration to proactively identify potential quality risks and implement preventative measures. Utilize advanced problem-solving methodologies to investigate root causes of manufacturing issues and implement corrective actions. Support the development of quality metrics and reporting systems to monitor trends, identify improvement opportunities, and ensure consistent customer satisfaction. Contribute to continuous improvement initiatives by providing expertise, feedback, and leadership in quality and process excellence. Assist in preparing the organization for future customer demands and evolving standards through training and process enhancements. Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. AI-Assisted Screening Disclosure As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies. Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making. If you have any questions or concerns about this process, feel free to contact our Talent Attraction team. Worker Type: Regular / Permanent Group: Magna Electronics