Customer Quality Engineer

Job description

At Materion, everyone is included, respected and offered opportunity to grow. Join us! Job Title: Customer Quality Engineer Location: Newton, MA Job Summary: The Customer Quality Engineer will be responsible for overseeing the quality assurance processes related to customer orders, ensuring that all products meet the specifications and expectations of our semiconductor and aerospace clients. This role will involve close collaboration with production, engineering, and customer service teams to address quality concerns, manage customer change control requirements, implement corrective actions, and enhance customer satisfaction. The ideal candidate will possess a broad base of experience and a high level of technical depth in working with metals and manufacturing Quality standards AS 9100D and/or ISO 9001:2015. Under the direction of the Quality Director, the Customer Quality Engineer will be actively involved with the eQMS, with the aim of meeting or exceeding quality objectives and improving customer satisfaction. This role is critical in supporting all Safety, Quality, Delivery, Cost, Environmental, and Continual Improvement initiatives, and metrics. Responsibilities: Quality Assurance: Develop, implement, and maintain quality assurance protocols to ensure compliance with industry standards and customer specifications for refractory and alloy metals. Customer Interaction: Serve as the primary point of contact for customer quality inquiries, specification requests, addressing concerns, complaints, and providing timely updates on quality-related issues. Including customer audit support. Root Cause Analysis: Investigate quality issues and non-conformances, performing root cause analysis and implementing corrective and preventive actions to mitigate future occurrences. Documentation: Maintain accurate records of customer quality agreements, change control requirements, and customer feedback. Prepare reports and presentations for internal and external stakeholders. Collaboration: Work closely with sales, commercial, production, engineering, procurement, and planning teams to ensure customer quality standards are integrated into all aspects of manufacturing and delivery processes. Training and Development: Provide customer specific training and support to staff on quality standards, procedures, and best practices to foster a culture of quality within the organization. Continual Improvement: Identify opportunities for process improvements and contribute to initiatives aimed at enhancing product quality and customer satisfaction. Qualifications: Bachelor’s degree in engineering (ie. metallurgy, material science, chemistry or chemical engineering degree preferred) and four to five years of experience in a Quality-related role working with metals is required. Strong knowledge of quality management systems AS9100D and/or ISO 9001: 2105 and industry standards relevant to semiconductor and aerospace applications. Proficient in statistical process control (SPC), root cause analysis, and problem-solving methodologies. Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and customers. Detail-oriented with strong analytical skills and a commitment to quality. Proficient in Microsoft Office Suite and quality management software. Experience with using SAP and or similar systems is required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the next page are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR). Requirements: TECHNICAL SKILLS: The individual must be able to perform the following: Ability to read, analyze and interpret common scientific technical journals, required customer quality standards and technical procedures. Ability to effectively present information and respond to questions from managers and other employees of the organization. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of technical information and data furnished in written, oral, diagram, or schedule form. Ability to work with mathematical concepts such as probability and statistical inference. Prefer an ASQ certified Quality Engineer and Six Sigma green/black belt certification (or similar practical experience). LANGUAGE SKILLS : As this role requires effective communication with other employees and the comprehension of customer specifications and other technical documents, the individual must be very proficient in speaking and writing the English language. REASONING ABILITY : Position will require the individual to have informed, decision-making skills based on business and customer needs. Must be able to take decisive action based on limited input and determine when a decision requires input. PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to handle or touch objects, tools or controls; and talk or hear. The employee must occasionally lift and/or move up to 35 pounds. The employee is occasionally required to stand, walk, stoop, kneel and crouch. WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Use of PPE is required to perform job functions. The above statement reflects the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. Salary range: $85,000 to $ 111,510 * *The salary range listed is a guide for this position and may vary depending on experience, education, geographic location, and other qualifications. The final offer will be determined based on the candidate's individual merits and the company's compensation policies. HP The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR). The candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on Materion’s determination that it will be able to obtain an export license in a time frame consistent with Materion’s business requirements. Materion Corporation and its subsidiaries (the “Company”) is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also the Company’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process. Materion’s Veteran Employee Resource group supports veterans and promotes the benefits of hiring veterans in the workplace. We honor all those who have served and are a military friendly company. Veterans are encouraged to apply and military experience and skills are transferrable to Materion careers. Please provide complete information. An incomplete application may affect your consideration for employment.