Customer Quality Engineer JR.

Job description

The Impact You'll Make As a Junior Customer Quality Engineer , you will play a key role in strengthening the customer experience by helping ensure quality issues are resolved effectively and on time. Your work will contribute directly to customer satisfaction, product reliability, and long-term trust. You will partner with cross-functional teams to investigate customer concerns, identify root causes, and drive meaningful improvements. By turning data into insights and actions, you will help create lasting quality improvements that benefit customers around the world. This is an exciting opportunity to build your quality engineering career in a global manufacturing environment where learning, collaboration, and continuous improvement are part of everyday work. What You’ll Be Doing Analyze customer quality performance metrics and complaint trends to identify improvement opportunities and support better customer outcomes. Investigate customer complaints using structured problem-solving methods to determine root causes and drive effective solutions. Track corrective actions and verify implementation effectiveness to help prevent recurring issues. Collaborate with internal teams and external partners on containment activities and inspections to protect customers quickly and minimize impact. Support customer communication by providing timely updates on complaint status, actions taken, and resolution progress. What We're Looking For Advanced English communication skills , both written and spoken. Strong analytical and problem-solving skills with the ability to investigate issues in a structured way. Experience supporting customer quality, manufacturing quality, engineering, or complaint handling activities . Knowledge of quality and root-cause analysis tools such as 8D, 5 Whys, or Fishbone (Ishikawa) analysis . A background in Engineering, Manufacturing, Quality, or a related technical field . What You'll Get from Us At Danfoss, we believe that developing people is key to creating sustainable progress. You’ll have access to learning opportunities, mentoring, and global career paths that support your professional growth. You’ll join a collaborative environment where your ideas are valued and where you can make a visible impact from day one. We encourage ownership, continuous improvement, and teamwork across functions and borders. We also support your well-being through flexibility, a culture of inclusion and respect, and a competitive benefits package that may include 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and additional local benefits. Ready to Make a Difference? If you're excited about solving quality challenges, improving customer experiences, and growing your career in a global organization, we’d love to hear from you. Even if you don’t meet every qualification listed, we encourage you to apply. Your unique experiences, skills, and perspectives may be exactly what we’re looking for. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. Ready to Make a Difference? If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. Our Commitment to Transparency Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice. Want to know more? Please visit our FAQ Page . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.