Customer Quality Engineer / Quality Management Specialist

Job description

🔑 What You’ll Do Act as the voice of the customer inside our plant — managing complaints, audits, data, and reports. Coordinate between plants for incoming and outgoing products. Support new projects & engineering changes : prototypes, testing, reporting, PPAP submissions, ECR/PCR handling. Drive customer complaint resolution — analyze, implement, and follow up on corrective actions. Track and reduce failure costs , both internal and external. Collect and share customer insights to shape our future business strategies. Take part in defining product-specific characteristics and customer touch points. 📌 Other Responsibilities Maintain and improve quality systems (work instructions, inspection standards, customer requirements). Manage annual budgets related to quality. Handle non-conformities and support continuous improvement (CIP meetings, OPL implementation). Act as a safety coordinator , leading the team in all safety initiatives. 🎯 What We’re Looking For Bachelor’s degree in Industrial Engineering or a related field. Strong experience in Quality Management Systems (QMS) . Excellent coordination and problem-solving skills. Strong communication in English (speaking, listening, reading). A proactive mindset, with the ability to represent customer needs and ensure product quality excellence. 💡 Why Join Us? Be a key player in ensuring customer satisfaction and product excellence. Gain exposure to international quality systems and customer touchpoints. Work in a dynamic environment where your input shapes both process improvements and business growth. Join a team that values safety, collaboration, and continuous learning . 📍 Location : Robert Bosch Automotive Technologies (Thailand) Co. Ltd. 📨 Apply Now and help us raise the bar in customer quality management! “The Bosch Group is a global leader in technology and services, achieving annual sales of approximately 90 billion euros and employing over 400,000 associates worldwide. With operations in around 60 countries through 470 subsidiaries and regional companies, Bosch is a major player across four key business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Driven by a commitment to connected living, Bosch develops innovative solutions that improve quality of life globally. Bosch Automotive Thailand is a key player in the automotive sector, offering a wide range of products and services, including advanced braking systems, vehicle motion components, powertrain solutions, and technologies for electric and hybrid vehicles. With a focus on sustainability and innovation, Bosch Thailand supports the transition to electric mobility and the development of connected, automated, and personalized automotive technologies. The company has achieved significant growth, with a strong commitment to quality, safety, and environmental responsibility. Bosch continues to play a crucial role in Thailand’s automotive industry and its efforts toward decarbonization and sustainable mobility. We are a dynamic and rapidly growing company committed to innovation and excellence in our industry. Our team is passionate, forward-thinking, and dedicated to achieving our mission. As we continue to expand, we are seeking a vibrant and proactive talent to join our team.”