Customer Quality Lead

Job description

We're looking for a detail-oriented and analytical Customer Quality Lead to join our organization in La Tijera Guadalajara. This role acts as the key interface between customers and internal teams, handling quality issues, driving root cause analysis, and ensuring timely and effective corrective actions. Key Responsibilities: Serve as the primary quality contact for customers for all product-related issues. Lead investigations of customer complaints and warranty returns, including failure analysis of electronic components. Coordinate and drive 8D problem-solving processes to ensure timely containment, root cause identification, and corrective actions. Ensure compliance with automotive standards such as IATF 16949, ISO 9001, and customer-specific requirements. Monitor customer quality KPIs (PPM, warranty claims, complaints) and drive continuous improvement actions. PPAP submission into Customer Portal Participation and coordination in customer audits and ensure closure of findings. Collaborate with cross-functional teams (Manufacturing, Engineering, Supplier Quality, R&D). Ensure proper documentation and communication of quality issues and resolutions. Analyze trends and implement preventive actions to improve product reliability and performance. Support field issue management and escalation handling. Establish and maintain strong customer relationships, conducting regular reviews of quality performance and improvement plans. Bachelor’s degree in electrical engineering, Industrial Engineering or related field. Understanding of: Automotive Core Tools (APQP, PPAP, FMEA, SPC, MSA), problem solving techniques, automotive standards such as IATF 16949 Excellent organizational and time management skills with the ability to manage multiple priorities. Organizational and project management skills. Effective cross-functional collaboration. Skilled in creating well-structured reports and visual presentations **Preferred skills and experience** Experience managing Customer Portals (STLA, Ford, GM, Honda, Nissan) Strong Customer focus and communication Skills 6+ Years of experience in: Automotive industry, Quality and/or Customer Quality Roles, Electronic Products. Strong written and verbal communication skills in English. At AUMOVIO we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes. #LI-MM1 Ready to take your career to the next level? The future of mobility isn’t just anyone’s job. ​Make it yours! ​Join AUMOVIO. Own What’s Next.​ In September 2025, AUMOVIO emerged as a spin-off from Continental’s former Automotive group sector and has since established itself as an independent technology company. The company offers a broad portfolio for safe, exciting, connected and autonomous mobility, including sensor solutions, displays, brake and comfort systems as well as extensive expertise in software, architecture platforms and advanced driver assistance systems for software-defined vehicles. In fiscal year 2025, AUMOVIO generated sales of € 18.5 billion. Headquarters in Frankfurt am Main, AUMOVIO has around 82,000 employees at more than 80 locations worldwide.