Customer Quality Management Engineer

Job description

Sense the power of light The ams OSRAM Group is a global leader in innovative light and sensor solutions. With more than 110 years of industry experience, we combine engineering excellence and global manufacturing with a passion for cutting-edge innovation enabling transformative advancements in the automotive, industrial, medical, and consumer industries. “Sense the power of light” – our success is based on the deep understanding of the potential of light and distinct portfolio of emitter and sensor technologies. Around 19,700 employees worldwide drive innovations alongside societal megatrends. Find out more about us on Your new responsibilities Customer Quality Management representative in Back End production for intelligent multi-chip modules. Local Audit Support - Coordinating and leading customer visits and audits. Complaints Management / Returns management RMA - Review and optimize the return process for such devices. Perform a second hands on non-destructive failure analysis and coordinate all further steps with the process and Failure Analyisis experts in Germany and Malaysia. Compilation/Preparation of documentation and customer specific records (qualification reports, customer specific reports, qual packages, etc.). Customer support for QM topics and processes (i.e.customer requests regarding life time of LED’s, application conditions, qualification, preparation of customer questionnaires). Internal clarification and communication towards the customer. PCN management in case of major changes. Initiation and coordination of PCN documentation. Setup of customer information packages. Collection of customer responses for release of changes. Quality support for customer specific projects. Quarantine management/ pullback (trigger)/ Quality improvement programs (trigger) / Involved in business processes like PPCM and SC adding value in terms of risk assessments and necessary action plans. Support global CQMs as Voice of the Customer for process changes in production in close collaboration with our product and technical life cycle management (e.g. during PPCMs und PCNs). What we look for Please contact Ronald Heon Lon Yip for further information via or +60 (4) 3053363 .