Customer Relationship and Tariff Manager

Job description

Functions: Coordinate customer service representatives to effectively deal with enquiries and complaints Build and develop relationships with customers; deploy appropriate CRM tools Conduct customer analysis, understand customer requirements and develop strategies to strengthen acquisition and loyalty Develop the pricing structure for products and services Develop commercial strategies to ensure revenue, market share, brand image and saliency targets are achieved Conduct market research and collect data regarding energy consumption trends Coordinate pricing analysts in conducting research and analysis to guide pricing Study sales reports gathered from market to guide pricing model Establish and maintain effective communications with various tariff stakeholders Adjust/change the pricing structure as required Requirements: Minimum of a 1st degree in Mathematics, Statistics, Business or related discipline An MBA or relevant Masters degree will be an added advantage Minimum of 8 years marketing and pricing experience desirable Must have excellent understanding about the pricing dynamics of energy markets Must have excellent understanding about statistical or mathematical models for pricing The role: Responsible for developing the pricing structure of products/services, managing customer relationships and delivering excellent customer service in order to strengthen customer acquisition and retention, and drive business performance.