Customer Relationship Manager

Job description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role This role is essential to ensure a seamless customer experience throughout the customer lifecycle, from the initial sales engagement through to post-sales support.On the Sales Support side, CRM works closely with the Sales team to manage quotations, order processing, and contract-related activities, enabling Sales to focus on customer engagement and business growth while ensuring accuracy, compliance, and timely order execution.On the Customer Service side, CRM serves as the primary point of contact for billing-related inquiries and issues. By taking ownership of customer concerns and coordinating across multiple internal teams, CRM helps resolve problems efficiently, improve customer satisfaction, and maintain long-term customer relationships.Together, these functions play a critical role in supporting revenue generation, operational excellence, and customer retention across the business. What you will do • Assist Sales team in sales related admin tasks. • Prepare standard price quotations to customers, manage customer contact data base and enter data into CRM tools. • Process orders, changes and churn requests. • Work closely with Colt Order Processing and Service Delivery team to follow up on order process and service delivery status to update Sales as well Customers. • Check and verify information by accessing various internal system tools. • Address billing issues and account receivables by coordinating with the finance team and the customers • Provide support at sales related customer events. • Prepare and maintain accurate report • May need to join customer call with when necessary What we're looking for Must Haves: Experience in handling customer call/e-mails for complaints and inquiries Business level in Japanese and English Exceptional communication skills, both written and verbal and excellent active listening skills Minimum 3 years of experience in working in Sales Support or Customer Support. Basic knowledge of IT services. Working knowledge on Microsoft Office (Excel / Word /PowerPoint) Might Haves: See through customers eyes (Customer-oriented mind-set) Proactive, independent and with can-do attitude. Logical thinking and behaviour Coordination skills, ability to listen and collect information Adaptability, integrity, team player What we offer you: Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.