Customer Relatioship Manager

Job description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role We help our sales teams bring customers into our business and once they are in we strive to make it effortless for them to do business with us. In this role you will own the inlife experience of a portfolio of accounts – these are YOUR customers and how they feel about our business will be down to you. With a wide range of responsibilities, this is a job for someone that likes to be at the heart of things, enjoys variety, solves problems and gets stuff done. What you will do Supporting sales colleagues to prioritise and prospect for new customers Supporting sales colleagues to create smart account and service development plans for existing customers Coordination of pricing, quoting and ordering activities to make sure everything is done fast and right and that cutomers are kept up to date through the process Creating “clean” orders that help customers get the exact service they need – for new orders and modifications to existing services Welcoming new customers into Colt and helping them to understand how best to work with us Doing what needs to be done to set up a new customer in our systems Ensuring that all stakeholders (sales, customers and delivery teams) are working together and kept fully informed throughout the delivery process Taking customer’s enquiries (for non-fault issues) and resolving these or passing on to back office resolver group – retaining ownership of resolution and communications with the customer throughout Educating customers about our systems, tools and processes Acting as a point of escalation and resolution if existing processes fail to deliver as they should Managing simple transactional sales and contract renewals Supporting the measurement of customer happiness and driving customer satisfaction upwards What we're looking for At least 1/2 years experience in a role that deals with customers An understanding of networking technologies and products Great written and verbal communications skills An ability to influence people at all levels to get what you need for your customers A passion for service Adaptable to ever changing customer needs A role model of Colt’s culture What we offer you: Looking to make a mark? At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.