Customer Reliability Engineer

Job description

SUMMARY OF ESSENTIAL FUNCTIONS: The Reliability Engineer will provide on-site support to external customers by conducting failure analyses and reliability assessments of rotating equipment, with a particular focus on sealing systems. The role involves identifying performance and reliability improvement opportunities, troubleshooting equipment issues, and conducting root cause analyses (RCA) using established methodologies such as Fault Tree Analysis, Ishikawa (Fishbone) Diagrams, Apollo RCA, and other structured problem-solving techniques. The position also includes providing on-site technical support for John Crane products, supporting customer maintenance activities, and assisting with the installation, dismantling, inspection, and assembly of mechanical seals and related equipment. SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO : Perform reliability analyses of customer rotating equipment, with a focus on sealing system performance and optimization. Lead and support Root Cause Analysis (RCA) investigations involving sealing systems and rotating equipment, including site assessments, data collection, analysis, reporting, and presentation of findings and recommendations to customers. Conduct field troubleshooting activities, including problem diagnosis, development of corrective actions, and implementation of appropriate solutions in collaboration with customer teams. Deliver detailed technical presentations and recommendations to customers to support reliability improvement initiatives, sales opportunities, and RCA activities. Support customer sites with equipment measurements, seal installation, commissioning, and technical inspections. Ensure all work is performed in accordance with John Crane standards, procedures, quality requirements, and safety policies. Develop and maintain strong customer relationships through effective technical support and professional communication. EDUCATION & EXPERIENCE: Bachelor's degree in Mechanical Engineering or a related engineering discipline. Minimum of 5 years of experience in rotating equipment and sealing systems, with a strong focus on maintenance, reliability, and asset performance improvement. Solid understanding of industrial plant operations and maintenance environments, including work management systems, turnaround planning, maintenance planning, and scheduling processes. Experience working in a proactive, multinational, and multicultural environment. Strong technical knowledge of rotating equipment reliability principles and maintenance best practices. Knowledge of the John Crane product portfolio is considered an advantage. Professional certifications such as Vibration Analysis, Machinery Lubrication, Thermography, Certified Reliability Engineer (CRE), or Certified Maintenance & Reliability Professional (CMRP) are highly desirable. Fluency in English is required; Arabic language skills are an advantage. With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. Join us for a great career with competitive compensation and benefits, while helping engineer a better future. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc ) John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.