Customer Sales and Service Representative

Job description

R0096691 Customer Service & Sales Representative Sandvik Mining and Rock Solutions is a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading, hauling, tunnelling, and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as providing services and flexible maintenance programs that extend uptime and cut costs. The Role The purpose of this role is to actively promote or sell parts, tools and services to support customers in alignment with their needs as well as provide support to ensure minimal machine downtime by resolving machine emergency issues quickly and efficiently. Key Responsibilities: Support customers with product information and resolve their queries in alignment with Sandvik processes and procedures. Actively promote or sell parts and services to support customers with their needs including cold calling activity for customer retention and market share growth. Identify and follow up on sales opportunities or leads to convert quotations into sales and liaise with stakeholders to support customers with their needs. Process customer orders timeously, expedite, and follow through up to delivery. Answer calls within the prescribed service level Maintain a high level of proactive call and follow-up activity and produce a high level of output to reach sales targets. Provide backorder reports to customers and resolve system or order issues as and when picked to allow customers to plan production and maintenance activities. Report and escalate customer criticality 1 orders/inquiries to Logistics and Technical Solutions Providers and keep the customer informed of progress Your Profile: Diploma in Accounting/ Business Management/ Sales/ Marketing or equivalent Knowledge of the processes, tools, and techniques of selling goods and services over electronic channel 2 - 5 years’ experience in the customer call centre in a sales environment Understanding and knowledge of tools and processes of selling over the phone. High level of professionalism, honesty, and integrity Attentive to detail Ability to positivity influence stakeholders Ability to organize, prioritize and complete multiple tasks under tight time constraints, in a high-volume environment. Good time management, prioritizing, and organizing skills. Flexible, and self-motivated with demonstrated initiative and independence. Positively embrace change and adapt to different/new systems and processes Ability to troubleshoot, identify and initiate solutions. Must be able to communicate effectively with stakeholders Excellent written and verbal communication skills both face-to-face and electronic Computer literacy English proficiency Valid driver’s licence How to apply Pl e a s e app ly on line th r ou gh W o r kd ay ( E SS ) , o r acc e s s th e S andv ik we bs ite w w w . h o m e . s a ndv ik/en/c a r ee r s , where you will get more detail on the role and key effectiveness areas. Please note that you must be physically and medically fit to work in a mining environment Applications Close: 10 September 2026 Applicants who do not meet the Minimum Qualifications clearly outlined above will not be acknowledged. Only persons meeting all the requirements will be considered and then short listed. Only those on the short list will be contacted accordingly. Sandvik's recruitment policy does not require any prospective job seekers to make payments to the organization or any of its employees as a way of securing employment. We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.