Customer Sales Representative (Inbound Sales) – Plumbing ServicesFull-Time | Remote | U.S. Hours | Evenings & Weekends RequiredAbout the RoleAt Pavago, one of our clients is hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing services and memberships.This is a sales-focused customer service role. You’ll build trust quickly, understand the customer’s needs, overcome objections, schedule the right service, and confidently close the call.If you’re persuasive on the phone, comfortable with performance targets, and experienced in inbound sales or call-center environments, this could be a strong fit.What You’ll DoInbound Sales & BookingHandle high-volume inbound customer callsConvert inquiries into booked plumbing appointmentsTarget an 85%+ call-to-booking conversion rateAsk the right questions, understand customer needs, and recommend appropriate servicesHandle objections while maintaining a professional, customer-first experienceMembership Sales & UpsellingIdentify relevant upsell opportunities during customer conversationsPromote and sell the Pipeline Club membershipTarget a 10%+ membership close rateWork toward 35+ memberships within your first 90 daysScheduling & CRMSchedule service appointments accurately and efficientlyDocument calls, customer information, and outcomes in the CRMFollow established scripts, workflows, and call processesMaintain accurate records and follow-up informationExperience with ServiceTitan is highly preferredCustomer ExperienceHandle escalations calmly and professionallyCommunicate clearly and confidently with customersBalance sales goals with excellent serviceMaintain strong call quality and customer satisfactionWhat We’re Looking ForProven experience in inbound sales, call-center sales, or customer service with sales/conversion targetsStrong phone-based closing and conversion skillsExcellent objection-handling and rapport-building abilityClear, professional spoken EnglishExperience using CRM and call-management systemsComfortable working in a fast-paced, high-volume call environmentResults-driven and comfortable being measured against clear KPIsAvailability for U.S. hours, including evenings and weekendsNice to HavePlumbing, HVAC, or home-services experienceServiceTitan experienceMembership or subscription sales experienceExperience upselling services over the phoneWhat Success Looks Like85%+ call-to-booking conversion rate10%+ membership close rate35+ memberships sold within the first 90 daysAccurate CRM documentationStrong customer satisfaction and call-quality scoresConsistent achievement of sales and service targetsWhy Join?Fully remote opportunityClear and measurable performance goalsDirect impact on bookings and revenueStructured sales processes and coachingOpportunity to strengthen your inbound closing skillsGrowth potential into Sales Leadership, Operations, or Customer ExperienceInterview ProcessInitial Application ReviewSpark Hire Intro VideoInterview with Pavago RecruiterClient InterviewOffer & OnboardingWhat Happens After You ApplyQualified candidates will receive a Spark Hire invitation to complete a short Intro Video. This allows us to learn more about your communication style, inbound sales experience, and ability to handle customer conversations.Please check your inbox and spam/junk folder for the invitation.Apply NowIf you’re confident on the phone, know how to turn inbound inquiries into booked appointments, and can balance strong sales execution with excellent customer service, we’d love to hear from you.#InboundSales #CustomerSalesRepresentative #CSR #CallCenterSales #PlumbingJobs #HomeServices #ServiceTitan #CustomerService #RemoteSales #SalesJobs #Pavago
Customer Sales Representative (Inbound Sales) – Plumbing Services
Full-Time | Remote | U.S. Hours | Evenings & Weekends Required
About the Role
At Pavago, one of our clients is hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing services and memberships.
This is a sales-focused customer service role. You’ll build trust quickly, understand the customer’s needs, overcome objections, schedule the right service, and confidently close the call.
If you’re persuasive on the phone, comfortable with performance targets, and experienced in inbound sales or call-center environments, this could be a strong fit.
What You’ll Do
Inbound Sales & Booking
- Handle high-volume inbound customer calls
- Convert inquiries into booked plumbing appointments
- Target an 85%+ call-to-booking conversion rate
- Ask the right questions, understand customer needs, and recommend appropriate services
- Handle objections while maintaining a professional, customer-first experience
Membership Sales & Upselling
- Identify relevant upsell opportunities during customer conversations
- Promote and sell the Pipeline Club membership
- Target a 10%+ membership close rate
- Work toward 35+ memberships within your first 90 days
Scheduling & CRM
- Schedule service appointments accurately and efficiently
- Document calls, customer information, and outcomes in the CRM
- Follow established scripts, workflows, and call processes
- Maintain accurate records and follow-up information
- Experience with ServiceTitan is highly preferred
Customer Experience
- Handle escalations calmly and professionally
- Communicate clearly and confidently with customers
- Balance sales goals with excellent service
- Maintain strong call quality and customer satisfaction
What We’re Looking For
- Proven experience in inbound sales, call-center sales, or customer service with sales/conversion targets
- Strong phone-based closing and conversion skills
- Excellent objection-handling and rapport-building ability
- Clear, professional spoken English
- Experience using CRM and call-management systems
- Comfortable working in a fast-paced, high-volume call environment
- Results-driven and comfortable being measured against clear KPIs
- Availability for U.S. hours, including evenings and weekends
Nice to Have
- Plumbing, HVAC, or home-services experience
- ServiceTitan experience
- Membership or subscription sales experience
- Experience upselling services over the phone
What Success Looks Like
- 85%+ call-to-booking conversion rate
- 10%+ membership close rate
- 35+ memberships sold within the first 90 days
- Accurate CRM documentation
- Strong customer satisfaction and call-quality scores
- Consistent achievement of sales and service targets
Why Join?
- Fully remote opportunity
- Clear and measurable performance goals
- Direct impact on bookings and revenue
- Structured sales processes and coaching
- Opportunity to strengthen your inbound closing skills
- Growth potential into Sales Leadership, Operations, or Customer Experience
Interview Process
- Initial Application Review
- Spark Hire Intro Video
- Interview with Pavago Recruiter
- Client Interview
- Offer & Onboarding
What Happens After You Apply
Qualified candidates will receive a Spark Hire invitation to complete a short Intro Video. This allows us to learn more about your communication style, inbound sales experience, and ability to handle customer conversations.
Please check your inbox and spam/junk folder for the invitation.
Apply Now
If you’re confident on the phone, know how to turn inbound inquiries into booked appointments, and can balance strong sales execution with excellent customer service, we’d love to hear from you.
#InboundSales #CustomerSalesRepresentative #CSR #CallCenterSales #PlumbingJobs #HomeServices #ServiceTitan #CustomerService #RemoteSales #SalesJobs #Pavago
Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"
Pavago - Connecting You to Global Remote Opportunities 🌍
At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.
🌟 Why Consider Opportunities Through Pavago?
Competitive Pay: Command the salary you deserve, regardless of where you reside.
Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.
Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.
Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.
Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀
Explore global opportunities with us today!"
