Customer Sales Specialist

Job description

ABOUT MOTORWAY Motorway is the UK's largest online car-selling platform. We connect private sellers directly with over 8,000 dealers nationwide. Our online platform helps sellers achieve great prices for their cars while giving dealers fast, reliable access to the stock they want for their dealerships. Founded in 2017, our award-winning, technology-led approach has redefined the experience of selling a car. Motorway is backed by some of the world’s leading technology investors, having raised £143 million in Series C funding. This is a unique opportunity to join a fast-growing scale-up at a crucial phase of growth and help change an industry for the better. AND HERE'S WHERE YOU COME IN We're looking for talented individuals to join our Seller Sales team – the heart and soul of Motorway. As a Seller Sales Specialist, you'll be the friendly face and expert guide for our customers, ensuring they have a smooth and enjoyable journey with us. WHAT MAKES US DIFFERENT We're not your typical call centre. We're not about rigid scripts and endless queues. We're about using technology to revolutionise the car industry. We're about empowering both buyers and sellers to get the best possible deal. And we're about building a team of passionate people who are excited to be part of something truly innovative. Here's what that means for you: - Impactful Work: You're not just answering calls; you're guiding customers through our cutting-edge online platform, using your skills to solve real problems and make their car selling experience amazing. - AI-Powered Technology: We utilize the latest AI tools, allowing you to deliver a seamless and efficient customer experience. Say goodbye to clunky systems! - Tangible Results: Every day, you'll directly help people navigate the car selling process, ensuring they get the best deal and avoid the stress of traditional methods. WHAT YOU'LL BE DOING - Building genuine connections: Connecting with car sellers and dealers, answering their questions, and building trust. - Finding creative solutions: Using your initiative and problem-solving skills to tackle any challenges that come your way. - Mastering our systems: Becoming a whiz with our CRM systems, ensuring data accuracy and efficiency. - Putting customers first: Always advocating for the customer and looking for ways to improve their experience. ABOUT YOU - You genuinely enjoy helping people and have a knack for building rapport. - You're a natural communicator, whether it's on the phone, via email, or through chat. - You're detail-oriented and take pride in your work. - You're a quick learner and enjoy solving problems. - You thrive in a collaborative environment. WE'VE GOT YOUR BACK, IN LIFE'S BIGGEST MOMENTS AND THE EVERYDAY ONES TOO. - Competitive salary - Equity scheme - we all share in Motorway’s success - 25 days holiday - Sea-front office with bi-weekly massages and free snacks - Private medical insurance via BUPA - Life assurance - Pension scheme (we contribute 5%) - Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption) - 24/7 Employee Assistance Programme - EV leasing scheme - Cycle to work scheme - Nursery salary sacrifice scheme - 1 paid volunteering day a year OUR INTERVIEW PROCESS - Initial Call (30 mins): A casual chat to discuss your experience and learn more about Motorway. - Onsite Interview (60 mins): Meet the team, get a feel for the role, and participate in a skills-based assessment, which may include a role-playing exercise. You can expect to hear back from us within a week business days of each interview stage. You'll have the opportunity to speak with a talent partner throughout the interview process should you have any questions or need any type of accommodations. WORKING PATTERNS Tuesday to Saturday, 8:45am to 5:30pm Sunday to Thursday, 8:45am to 5:30pm