Customer Sales Team Lead

Job description

The Customer Sales Team Lead is the AUMOVIO sales representative focused on positioning and selling all Business Areas products and solutions to Ford. They are responsible for developing the account strategy, acquiring business, and is the key contact at Ford for all BAs’ product and solutions. They will coordinate a consistent approach across all BAs to ensure a rapid resolution of issues and building and maintaining a good customer relationship leading to long-term business growth. This role will also coordinate, and sometimes lead activities with the global Ford organization, as well as other Ford Customer Sales Managers and other Strategy and Commercial Managers. Core Responsibilities Account Strategy Developing overall growth and customer strategy for the Ford account Contributing to the Business Areas' product strategy with focus on product portfolio, road maps, markets and competitors Identifying new business opportunities and innovation fields Identifying potential pre-development opportunities Target setting for sales Customer Relationship Management Define and ensure application of customer relationship management (CRM) rules (e.g., Customer satisfaction information) Perform the de-escalation management and manage the corresponding countermeasures Perform the escalation management (customer complaint handling) Develop story-lines for top management meetings and customer events Maintain the overall customer relationship and ensure continuous improvement Organize and execute cross BA project specific customer meetings Challenge, drive and guide activities related to Order Intake, Acquisition and Quote Process Guide the Business Areas' pre-acquisition process Identify acquisition opportunities in line with aligned customer strategy Guide the Business Areas' acquisition process (leading to RFI/RFQ) Guide and challenge the Business Areas' in negotiating quotes Drive the customer engagement and escalation management Ensure consistency across Business Areas to collaborate on strategy and identify opportunities to bundle solutions Sales Planning and Opportunity Management Provide input for volume planning for Ford including vehicle platform and architecture roadmaps Provide overall opportunity inputs based on account strategy Provide latest order intake forecast Confirm sales planning data (Price/Volume/Fitment rate) - (FC/BUD/StratPlan) Remain flexible to support other activities as needed such as Customer Claim Management Commercial Management Price & Cost Increase Recovery Shortage Mitigation and Resolution Management Coach and develop Business Area Sales teams regarding Ford processes and expectations Understanding customer contracts and standards Qualifications Minimum Qualifications: Bachelor's Degree in Business, Engineering or a related field Minimum 7+ years of experience in sales/account management, program management, or project management in automotive with direct interaction with a major OEM customer required Strong proven conflict resolution and negotiation skills Strong written and oral communication skills tailored for multiple levels of audiences Ability to understand, analyze and present complex data to drive clarity and resolution Skilled at building strong internal and external networks, and working with multi-cultural teams Advanced Level understanding of Microsoft 360 Programs Ability to travel both domestic and international (20%) Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting. Relocation assistance is not offered for this position. Preferred Qualifications: Experience working with Ford Master's in business preferred 10+ years of experience in sales /account management, program management, or project management in automotive with direct interaction with a major OEM customer required THE PERKS Immediate Benefits Robust Total Rewards Package Paid Time Off Volunteer Time Off Employee Discounts Competitive Bonus Programs Employee 401k Match Diverse & Inclusive Work Environment with 20+ Employee Resource groups. Employee Assistance Program Future Growth Opportunities, including personal and professional And many more benefits that come with working for a global industry leader! All your information will be kept confidential according to EEO guidelines. EEO-Statement: EEO / AA / Disabled / Protected Veteran Employer. AUMOVIO offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, AUMOVIO complies with government regulations, where they apply, including affirmative action responsibilities for qualified individuals with a disability and protected veterans. To be considered, you must apply for a specific position for which AUMOVIO has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, AUMOVIO provides reasonable accommodations to qualified individuals with a disability. Ready to take your career to the next level? The future of mobility isn’t just anyone’s job. ​Make it yours! ​Join AUMOVIO. Own What’s Next.​ The Company Since its spin-off in September 2025 AUMOVIO continues the business of the former Continental group sector Automotive as an independent company. The technology and electronics company offers a wide-ranging portfolio that makes mobility safe, exciting, connected, and autonomous. This includes sensor solutions, displays, braking and comfort systems as well as comprehensive expertise in software, architecture platforms, and assistance systems for software-defined vehicles. In the fiscal year 2024 the business areas, which now belong to AUMOVIO, generated sales of 19.6 billion Euro. The company is headquartered in Frankfurt, Germany and has about 87.000 employees in more than 100 locations worldwide.