Customer Security Officer

Job description

**Overview** Microsoft Global Enterprise Sales (GES) aims to deliver the full value of Microsoft to customers and lead their Frontier Transformation. Within GES, the Customer Security Officer organization is our anchor for leading with security in every engagement, reflecting security’s position as a board-level priority for every customer. We are looking for a passionate, experienced, and credible security leader for the role of Customer Security Officer (CSO) for our top customers across the Enterprise segment. As a trusted advisor to customer Chief Information Security Officer (CISO), CxOs and board, you will be the face of our company’s security initiatives and solutions, responsible for cultivating relationships with decision makers. Your primary role involves understanding their short- and long-term security needs and providing expert guidance to enhance their security posture. You will be integral to landing Microsoft as a leader in cybersecurity, ensuring our solutions meet their business objectives. The CSO will be part of the CVPs extended leadership team and provide advice on the security business while also ensuring leader enablement. They will play an active role in building out the account strategy, building trust with CISOs, and other CxOs with a security interest, to drive successful strategic pursuits. They will actively engage in industry forums, providing deep insights on security, privacy and regulatory requirements and positioning Microsoft as the Security leader. The Customer Security Officer will also be the trusted advocate and voice of their customer in the Go to Market teams and influence the product roadmap and strategic investment in new product areas based on both customer feedback as well as changing industry trends. The Customer Security Officer role involves working as part of a global team, and although regionally based, the person hired will also support colleagues in other geographies. It will involve up to 25% travel, with some global travel required occasionally. Successful candidates will work closely cross functionally with our customer account teams, the service delivery teams, industry teams, legal and corporate affairs, product engineering, Microsoft Security Partners and the Digital Crimes Unit to deliver on key business priorities, goals, and objectives. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** - Partner with area sales leadership and account teams in developing long term strategic plans for key win accounts in your area. - Engage with customer C-suite executive with Chief Information Security Officer (CISO) being the primary role, to understand their strategic objectives. Develop and nurture trusted advisor relationships helping CISO mature their security program by establishing the foundation for quality of platform security program architecture leveraging industry frameworks and standards. - Develop strategic, operational, and tactical recommendations tailored to each customer with the intent of improving customer security posture and compliance position, aligned with their business goals and risk tolerance. - Monitor and analyze emerging security trends, share insights with customers as well as our area leadership and guiding them through the potential impacts on their industry. - Be the trusted Security partner between Microsoft and our strategic customers in developing, implementing, and executing on their security priorities, driving customer intent to buy and post sales deployment. - Advise, coach and train the area leadership on MS security solution value prop and positioning. Be the Subject Matter Expert (SME) supporting area leaders on security conversations in executive forums as CISO roundtables, etc. - In alignment with Microsoft’s key priorities, establish customers’ security strategy and ensure execution of said strategy with key C-suite customer stakeholders. - Lead Security presentations, demonstrations, and workshops in Industry forums to provide thought leadership on AI Transformation best practices, and on Microsoft’s Security portfolio. - Develop and maintain industry expertise: The Customer Security Officer will stay up to date with the latest developments and advancements in security including new tech, competitors, and internal product and services offerings. - Growth Mindset. Experience and passion for learning; implementing practices from others; trying, failing, and learning from both successes and failures; sharing practices and knowledge for others’ benefit. - Other - Embody our [culture](https://careers.microsoft.com/v2/global/en/culture)and [values](https://www.microsoft.com/en-us/about) **Qualifications** Required/Minimum Qualifications - Master's Degree in Computer Science, Information Technology, or related field AND Technical pre-sales or technical consulting experience - Enterprise industry experience as a Chief Information Security Officer (CISO) or similar, including direct responsibility for developing security strategies and security architectures for global companies and/or governments, and leading implementation and execution of strategies. Additional or Preferred Qualifications - Experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management. - Direct experience with AI platforms, applications and/or AI-enabled business transformation is preferred. - Certification in relevant technologies or disciplines (e.g., Azure AI, Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture, AI Security, AI governance). - Information Security knowledge and/or hands-on experience with any combination of the following: information security competency - including Identity and Access Management, Security Operations (SOC), network security, Security Development Lifecycle (SDL), cryptography, key management, hardware security modules, security architecture and design, operations security, legal/risk/compliance, and physical security. - Strong understanding of AI and agentic systems and their security and governance implications, including securing AI applications and agents, identity and access for agents, data protection, model and application risks, Responsible AI, governance, compliance, and risk management. Ability to translate these emerging risks into practical guidance for enterprise adoption and transformation. - Deep knowledge of security issues & trends (including AI), able to articulate the high-level Microsoft security strategy to both technical & non-technical audiences with a detailed understanding of Microsoft 365 and Azure security frameworks, all service-level security capabilities (including details of defense-in-depth implementation – data encryption, data isolation, lock box, customer key, datacenter security, etc.), and all customer controls (identity & access management, RMS, encryption, etc.) - In-depth knowledge of security principles, compliance standards and ability to apply them in diverse business contexts., with detailed understanding of current compliance status for industry standard security & audit frameworks (such as ISO27001, HIPAA, SSAE16, FISMA,NIS2, etc.), and compliance features. - Experienced and credible communicator who can cast security in the language of the business, discussing Microsoft’s security strategy with CISO & other C-level executives and government representatives and comfortable navigating in complex and high-pressure sales scenarios. - Demonstrate ability to influence without authority to drive change with both our strategic customers as well as internal stakeholders. Solution Engineering IC6 - The typical base pay range for this role across Netherlands is € 131,400.00 - € 265,600.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. --- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about [**requesting accommodations.**](https://careers.microsoft.com/v2/global/en/accessibility.html)