Customer service

Job description

We are seeking enthusiastic and dedicated Call Center Representatives to join our team. As a representative, you will handle inbound, manage appointments, and provide outstanding customer support. Key Responsibilities: • Answer incoming calls and assist customers with inquiries. • Schedule appointments and manage bookings using the Booksy app. • Provide accurate information about services and promotions. • Handle customer complaints and resolve issues efficiently. • Maintain detailed and accurate records of customer interactions. • Fluency in English (mandatory); knowledge of Arabic is a plus. • Previous experience in a call center or customer service role preferred. • Excellent communication and interpersonal skills. • Proficient in using computer systems and software applications. • Ability to work independently and as part of a team. • Strong problem-solving skills and attention to detail. What We Offer : • Competitive salary and performance-based incentives. • Flexible working hours with the option for remote work. • Comprehensive training and ongoing support. • Career advancement opportunities. "Call guy" Company is an innovative call center service dedicated to providing exceptional customer service for U.S.-based small businesses. We offer a dynamic work environment with opportunities for growth and professional development.