Customer Service

Job description

Position: Customer Service Representative The Customer Service Representative is responsible for providing timely, professional, and high-quality support to customers through phone, email, chat, or other communication channels. This role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience while adhering to company policies and service standards. Key Responsibilities: Handle inbound and/or outbound customer interactions in a professional and courteous manner Resolve customer inquiries, complaints, and issues efficiently Provide accurate information regarding products, services, and policies Document interactions and update customer records in the system Follow communication scripts and quality guidelines when applicable Meet performance metrics related to quality, productivity, and attendance Collaborate with team members and supervisors to improve customer satisfaction Requirements: High school diploma or equivalent (college studies are a plus) Strong communication skills (verbal and written) Customer-focused attitude with problem-solving skills Ability to work independently (especially for WFH roles) Basic computer skills and ability to navigate multiple systems Prior customer service or call center experience is a plus Work Setup: Position available as Onsite or Work From Home , depending on operational needs Schedule and training details will be provided during the interview process