Customer Service Account Executive

Job description

Does the opportunity to play an instrumental role in making our clients look exceptional sound right up your street, then read on…… Route 1 print is the UK's largest online trade printer. Fuelled by the desire to put the client at the heart of everything we do, our team is full of creative thinkers and game changers that simply go the extra mile on each and every client interaction. The business is geared up to deliver some exceptional growth over the next 12 months, as such, we thought now’s the time to give someone the rare opportunity to jump on board and play a significant part in supporting us in achieving it. We process around 10,000 jobs each week, consisting of over 11 million printed items that include anything from menus in your local restaurant, right the way through to curating stunning books for luxury brands. This is where you come in. We need someone who relishes the opportunity to deliver exceptional customer service, from handling both pre and post sale enquiries, right the way through to checking customer artwork to make sure its ready for print. Route 1 Print puts significant emphasis on deploying the latest tech, enabling us to stay one step ahead of our competition. We were the first company in the world to invest in nanographic printing technology with the purchase of a Landa S10 (Wait until you see it, it's like a spaceship) we decided to do one better and get 2, with the latest S11P. Because of this, you're going to be exposed to and use some exciting systems that allows artwork to flow through seamlessly, including the Adobe creative suite. Don't worry if you’ve not used it before, we are here to teach you. The Role: A Dual-Impact Opportunity We are looking for a unique individual who can provide outstanding customer service while possessing the technical eye to understand the mechanics of a print-ready file. Working 3 communication channels, (call, email and live chat) providing outstanding customer service across all interactions. Making it easy for our clients by resolving queries, understanding their needs, and taking advantage of opportunities for us to further support them with our products and services. Utilising design software to help troubleshoot client files, ensuring they meet our high production standards. Confidently handling and resolving customer complaints with a focus on technical accuracy and client satisfaction. Using customer feedback to help inform strategic decisions. Using AI tools within your day-to-day role. You: The Perfect Blend of Service & Skill You are a proactive communicator who doesn't just "talk" print, you understand it. Previous experience in a customer-facing environment is essential. Experience with the Adobe Creative Suite (specifically InDesign ) and Enfocus PitStop is highly desirable, but not essential. If you understand bleeds, margins, and CMYK, we want to hear from you. The ability to work under pressure to strict deadlines, whilst still working with precision and a high level of attention to detail. A confident communicator, whether you are explaining a technical artwork issue over the phone or building rapport via live chat. Further information about the role; Starting salary of £28,000 up to £34,646 Predominantly Monday to Friday 9:00am-17:30pm, 10am-18:30pm for 5 days every 5-6 weeks, Sunday (work from home) 9am-11am once every 5-6 weeks. 5 days fully office-based. Located in Manvers, Rotherham. Weekly pay, paid every Friday. Why Join the Bluetree Team? At Bluetree Group, we don't just print; we innovate. We believe in investing in the people who make our success possible. Here's how we look after you: Health First: Access to a marketing leading Health Cash Plan and comprehensive wellbeing support, including onsite training and access to free external support. Family Support: Enhanced maternity, paternity and adoption packages to support your life outside of work. Rest & Recharge: 22 days annual leave (plus Bank Holidays), with a "Length of Service" program that earns you more days the longer you stay. Social: From regular team socials to our legendary annual Summer and Christmas Parties, plus biennial Long Service celebrations; we know how to celebrate success. Financial Wellness: Enrolment in our company pension scheme. Rewards: Access to various discounts via Bluetree Rewards, weekend break giveaways, and long-service gifts to mark your milestones, starting from year 1! Career Development: We champion personal development with a wide range of internal and external training opportunities available. Fitness: Save on a new bike with our Cycle to Work scheme, or join our weekly football team to burn off some steam! Daily Comforts: Fuel your day with free fruit, snacks, and beverages in our modern canteen. Easy Commute: Free onsite parking at our state-of-the-art facility. We are also ideally located for public transport, just minutes from Mexborough, Swinton, and Wombwell train stations. About Bluetree Group Bluetree Group is a fast-growing, technology-led print group, home to brands including Instantprint and Route 1 Print. We exist to make print buying easy and small businesses look exceptional. Established in 1989, Bluetree Group has grown to be the UK's largest online printer. Based in Wath Upon Dearne (conveniently located near Sheffield, Rotherham, Barnsley, and Doncaster), our 165,000 sq. ft. facility is the heart of our operation. From the moment you walk through our doors, you'll realise that our people are central to everything we do. Ready to grow with us? 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