Customer Service Account Manager

Job description

**PRIMARY FUNCTION:** With direction from the Customer Service Supervisor and Sales Management, responsible for all activities within assigned accounts. Obtain maximum business while maintaining a high degree of customer service. This is to include pricing, delivery, technical information, and order maintenance. Provide support and guidance to field sales representatives. **DUTIES & RESPONSIBILITIES:** - Build relationships with representatives, distributors and customers. - Prepare orders and perform order entry functions, which encompasses all functions and capabilities of the CRT and order processing system, whether manual or EDI. - Answer or direct through proper channels all requests received from customers, sales representatives, and distributors for larger tier accounts. - Prepare, review and disposition customer returns within specified time period. - Prepare quotations with the guidance of product managers, regional managers, and sales representatives. - Provide delivery information on new and existing orders, offering accurate potential part substitutions. - Promote sales of on-hand stock items and advise sales representatives and customers on KAVX product for potential application and/or competitor replacement. - Review and disposition debit and credit request submitted by customers direct or indirect through KAVX Account Department within allotted time. - Prepare and participate in customer visits for related accounts as required. - Compile information necessary to provide reports as required by customer and/or management. - Notify or inform supervisor and management on problems and opportunities via activity reports. - Train representatives, distributors and customers on KAVX system, policies, procedures, etc. - Monitor and report on customer forecast, demand pull and consignment functions. - Monitor distribution inventory within KAVX guidelines. - Monitor contract pricing online as well as reports generated by pricing discrepancies. - Verify ship and debits in conjunction with the accounting department. **PREFERRED QUALIFICATIONS:** - 4 year Bachelor’s degree preferred, or Associate’s degree with relevant experience. - Possess strong communication skills with internal personnel, sales representatives and customer required. - Foster good business relations using excellent telephone and email etiquette. - Must be detail oriented and have the ability to function under pressure in an ever-changing environment. - Work overtime as required. **EEO Statement:** **Kyocera-AVX is an Equal Opportunity Employer:** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.