A quick look at the roleAs a Customer Services Administrator, you’ll play a vital part in ensuring a smooth and professional customer experience. You’ll take ownership of assigned tasks, maintain accurate records, and ensure all communication is timely, clear, and aligned with service standards.Location: Alton, HampshireHours: Full Time - Monday - Friday 8.30am - 5pm - Hybrid working Permanent Salary: £26,227.50Your core responsibilitiesCustomer Interaction Keep customers fully informed of delivery dates, exchanges, and updates once requests have been processed by Service Coordinators Update and manage all tickets relating to individual customer requests Maintain clear communication with customers following missed collections Vendor Liaison Liaise daily with vendors to chase delivery dates and collection weights Respond to and resolve customer queries relating to vendor services General Administration Maintain and update customer and vendor information within the database Log, action and close all calls and requests in a timely manner Ensure documentation and procedures are accurately maintained Internal Communication Coordinate and liaise professionally with all departments where required Customer Services Inbox Management Manage and maintain the shared inbox Reassign communications to Service Coordinators as appropriate Ensure SLAs are met at all timesOur essential requirements Brings positive energy, enthusiasm and thrives as part of a team Communicates confidently and professionally with customers, colleagues and suppliers at all levels Has exceptional attention to detail and takes pride in getting things right first time Is highly organised, efficient and able to manage multiple tasks simultaneously Takes ownership of their workload and uses initiative to solve problems Works confidently both independently and collaboratively Remain calm, focused and professional in a fast-paced environment Respond to emails and queries promptly, maintaining high service standards at all times Understand when to escalate issues and follow correct procedures Continuously look for smarter, more efficient ways to improve administrative processes Deliver every task in line with service level agreements and company standards Changing the way people think about waste.At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.Dedicated to diversity.Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
A quick look at the role
As a Customer Services Administrator, you’ll play a vital part in ensuring a smooth and professional customer experience. You’ll take ownership of assigned tasks, maintain accurate records, and ensure all communication is timely, clear, and aligned with service standards.
Location: Alton, Hampshire
Hours: Full Time - Monday - Friday 8.30am - 5pm - Hybrid working
Permanent
Salary: £26,227.50
Your core responsibilities
Customer Interaction
- Keep customers fully informed of delivery dates, exchanges, and updates once requests have been processed by Service Coordinators
- Update and manage all tickets relating to individual customer requests
- Maintain clear communication with customers following missed collections
Vendor Liaison
- Liaise daily with vendors to chase delivery dates and collection weights
- Respond to and resolve customer queries relating to vendor services
General Administration
- Maintain and update customer and vendor information within the database
- Log, action and close all calls and requests in a timely manner
- Ensure documentation and procedures are accurately maintained
Internal Communication
- Coordinate and liaise professionally with all departments where required
Customer Services Inbox Management
- Manage and maintain the shared inbox
- Reassign communications to Service Coordinators as appropriate
- Ensure SLAs are met at all times
Our essential requirements
- Brings positive energy, enthusiasm and thrives as part of a team
- Communicates confidently and professionally with customers, colleagues and suppliers at all levels
- Has exceptional attention to detail and takes pride in getting things right first time
- Is highly organised, efficient and able to manage multiple tasks simultaneously
- Takes ownership of their workload and uses initiative to solve problems
- Works confidently both independently and collaboratively
- Remain calm, focused and professional in a fast-paced environment
- Respond to emails and queries promptly, maintaining high service standards at all times
- Understand when to escalate issues and follow correct procedures
- Continuously look for smarter, more efficient ways to improve administrative processes
- Deliver every task in line with service level agreements and company standards
Changing the way people think about waste.
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.
Dedicated to diversity.
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.
Biffa have been servicing the waste management needs of the UK since 1912 and we’re now a UK leading integrated waste management company. We are proud to lead the waste and recycling industry. With operations at over 195 sites spanning the length and breadth of the country, we service over 2.3 million households and collect 4.3 million bins per week just within our municipal division. From our conception in 1912, our business has developed far beyond waste collection and into recycling, treatment and energy generation servicesOur VisionTo be the leader in UK sustainable waste management.Our PurposeWe're here to change the way people think about waste.Our values truly reinforce what we are all about:• We act as a team- We are working towards a common goal- We look out for each other- We all have an equal voice and respect each other• We make things happen- We are hands on and get stuck in- We find a way- We go the extra mile and always deliver • We do the right thing- We are honest, transparent and responsible for our actions- We keep our promises- We build trust by being consistent and fair• We take pride in what we do- We continually develop our knowledge and expertise- We know our work matters- We take price in a job well done We are a progressive business and innovation is core to our strategy. This means continually developing and improving our extensive UK-wide infrastructure to provide greater flexibility, an innovative and broad range of services and the utilisation of technology to ensure we are easy to do business with.
Biffa have been servicing the waste management needs of the UK since 1912 and we’re now a UK leading integrated waste management company.
We are proud to lead the waste and recycling industry. With operations at over 195 sites spanning the length and breadth of the country, we service over 2.3 million households and collect 4.3 million bins per week just within our municipal division. From our conception in 1912, our business has developed far beyond waste collection and into recycling, treatment and energy generation services
Our Vision
To be the leader in UK sustainable waste management.
Our Purpose
We're here to change the way people think about waste.
Our values truly reinforce what we are all about:
• We act as a team
- We are working towards a common goal
- We look out for each other
- We all have an equal voice and respect each other
• We make things happen
- We are hands on and get stuck in
- We find a way
- We go the extra mile and always deliver
• We do the right thing
- We are honest, transparent and responsible for our actions
- We keep our promises
- We build trust by being consistent and fair
• We take pride in what we do
- We continually develop our knowledge and expertise
- We know our work matters
- We take price in a job well done
We are a progressive business and innovation is core to our strategy. This means continually developing and improving our extensive UK-wide infrastructure to provide greater flexibility, an innovative and broad range of services and the utilisation of technology to ensure we are easy to do business with.
