Customer Service Administrator

Job description

Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Group Summary: The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets. Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world. Job Responsibilities: QUALIFICATIONS NECESSARY TO DO THE JOB: Immediate, open temporary position (one year requirement) $60,000 - $80,000 Grade 12 education or equivalent required Completion of diploma in Material Management, Supply Chain/Logistics or related field an asset Previous experience in a customer service/administrative role preferred Previous experience with Mapics (or similar system) and Microsoft Excel required Previous experience with Chrysler CMS or SMART system an asset Previous experience with DDL and Future III and AS 400 an asset Excellent verbal and written communication skills Friendly telephone manner and effective interpersonal skills Ability to work under pressure and meet deadlines Ability to work independently with minimal supervision Problem solving skills to deal with issues as they arise MAIN DUTIES: Maintains accurate paperwork, reports and information regarding shipment of customer requirements Creates and maintains trucking schedule. Follows up on schedule when required Communicate all relevant product information; customer requirements, shipment status, shortages, customer risk Responds immediately to any issues that arise with critical parts Oversees internal and external customer requests. Follows up on completion of all requests Maintains customer service delivery standards to ensure target of 100% Delivery Performance is met Monitors and maintains customer-based programs Investigates inventory issues as required Participates in team meetings and continuous improvement initiatives Perform other duties as required Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law. AI-Assisted Screening Disclosure As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies. Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making. If you have any questions or concerns about this process, feel free to contact our Talent Attraction team. Worker Type: Regular / Permanent Group: Magna Exteriors