Customer Service Administrator

Customer Service Administrator – National Operations Centre (NOC) Are you ready to deliver exceptional customer experiences and play a key role in operational excellence? At SKIDATA, we’re leaders in cutting-edge access solutions, and we’re looking for a proactive and detail-oriented Customer Service Administrator to join our National Operations Centre team in Port Melbourne. If you thrive in dynamic environments, enjoy problem-solving, and want to contribute to a team that supports clients nationwide, this is your opportunity to make a real impact. What You’ll Do Customer Support: Be the first point of contact for customers and technicians, managing enquiries via phone, email, and customer portal. Work Order Management: Create, update, and close service work orders in ServiceNow while ensuring accuracy and compliance. Scheduling & Coordination: Allocate technicians to jobs, assist with preventative maintenance scheduling, and support project coordination tasks. Administration & Invoicing: Audit and prepare work orders for invoicing, assist finance with accounts receivable, and support spare parts quotations and orders. Collaboration: Work closely with operations, field service, and finance teams to ensure smooth service delivery and high customer satisfaction. In this role, you’ll be at the centre of SKIDATA’s service operations, ensuring that every customer interaction is handled with professionalism and care. What You Bring 1–2 years’ experience in customer service, administration, or a similar role. Certificate IV in Business, Telecommunications, or related qualification (preferred). Strong communication and interpersonal skills. Excellent organisational skills and attention to detail. Ability to work independently and collaboratively in a team environment. Experience with ServiceNow or similar systems is an advantage. A commitment to learning and adapting in a fast-paced environment. What You Can Expect Competitive compensation package. A hybrid work model: 3 days onsite in Port Melbourne (with flexibility after successful completion of the initial 3-month training period). A supportive, collaborative, and inclusive team environment. The chance to build a career with a global brand at the forefront of access technology. Ready to make an impact? Apply today and be a part of SKIDATA’s innovative journey! Contact: Ashish Chauhan – HR Generalist, APAC – Innovative solutions at the cutting edge, a dynamic and forward-thinking work environment, and diverse opportunities – welcome to the world of SKIDATA. Join our strong, international team now and help shape the future of modern access solutions with your creativity and expertise. When you join our SKIDATA team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 62,000 colleagues in more than 70 different countries. #SKIDATA