Customer Service Advisor

About the role As a Customer Service Advisor, you’ll play a pivotal role in shaping the customer experience and supporting our technical team. This is not just a customer service role, it’s a unique opportunity to be the face of our brand and make a real difference to the dental practices we support. You’ll be the first line of support for our clients, helping them articulate their equipment issues and ensuring they feel heard and supported from the first click or call. By putting a "sales hat" on and truly understanding the why behind a customer’s request, you’ll act as a proactive problem-solver who can spot where our services can add extra value to their practice. You won’t be expected to fix the equipment yourself, but your insight will ensure that every issue is routed to the right expert quickly, serving as a vital, empathetic bridge between our clients and our technical team. Key responsibilities · Professionally handling inquiries across phone, email, and WhatsApp, identifying the core issue and ensuring the client feels supported throughout. · Listening closely to our customers to understand their needs, suggesting solutions or services that genuinely help their practice run more smoothly. · Ensuring every inquiry is directed to the right technical team based on the urgency and nature of the problem. · Recording interactions and job details precisely within the CRM so our technical team has everything they need to succeed. · Working closely with internal teams to constantly improve how we deliver service and support to our clients. · Following up on job statuses and ensuring tasks are completed to a high standard, reinforcing customer satisfaction at every step. Establishing transparent, friendly communication that makes our clients feel like we are a true partner in their business. About You You’ll bring a blend of strong interpersonal skills and a genuine "happy to help" attitude to the role. Someone who understands that behind every equipment issue is a team that needs to feel supported and reassured. You enjoy building rapport and have a knack for explaining the next steps clearly and professionally. You aren't afraid to suggest a better way of doing things or a service that would solve a recurring headache for a client. You’re a team player who is happy to jump in and help out wherever needed to ensure our customers are looked after. You take pride in getting the details right the first time so nothing falls through the cracks. You have a keen interest in learning our industry and how our technical teams operate so you can provide the best possible guidance. ` Why Join Anglian Dental? We’ve been supporting dental practices for over 30 years, with a reputation built on quality, service, and reliability. With over 700 practices already relying on us, and more joining every month, this is a fantastic time to become part of a team that’s growing fast. We’re on a mission to become a one-stop-shop for dental surgery creation and maintenance, and we know that getting there starts with our people. What We Offer: Competitive salary & profit related bonus scheme 33 days holiday (including bank holidays) Enhanced maternity & paternity pay Paid Sick leave Health cash plan and retail discounts (after 1 year) Ongoing training and development Our Core Values: Integrity • Attention to Detail • Teamwork • Taking Ownership • Problem Solving Explore our benefits and what it's like to work with us: Anglian Dental is proud to be an Equal Opportunity Employer. Location Nuthamstead