Customer Service Advisor

Job description

**About Us:** We’re dedicated to providing reliable, friendly service with a focus on quality and customer satisfaction. Whether you’re stopping by, ordering in, or on the go, we aim to deliver a seamless and enjoyable experience every time. Join us as we bring convenience, care, and a personal touch to everything we do. ### Job Responsibilities - Handle customer inquiries via phone, email, and chat with professionalism and patience - Provide technical support for online ordering systems and customer account issues - Resolve customer complaints and escalate complex issues to management when necessary - Document customer interactions and contribute to improving our service processes ### Requirements - Some experience in restaurant or retail customer service environments - Previous customer support role tenure of at least 18 months - Excellent problem-solving skills and ability to de-escalate difficult situations - Strong communication skills and patience when dealing with frustrated customers