Customer Service Advisor

Job description

The role of Part Time Customer Service Advisor is really important to us. You will be responsible for answering and resolving mainly inbound & some outbound telephone and email queries from potential and existing fuel card customers. This position will also involve promoting self-service and other value-added products to our existing customer base. We would love to welcome you to our Galway office, working hours of Monday-Friday 9am-1pm - 20 hours per week. • Responding and resolving customer queries over the phone and through email • Answer questions about products or Radius as business • Drive conversation to understand customer requirements, potential issues, wants and needs • Keep internal communications up to date and well informed • Use your initiative to maintain your relationships and put feedback into practice What do we expect of you? • Good communication skills and telephone manner • Driven approach to meet and exceed expectations of customers • Display agility to be flexible and open to customer feedback and new ways of working • Basic understanding of Microsoft office programmes e.g. Excel What can you expect of us? • A friendly culture that mirrors our proposition to our customers. • A fast-growing organisation that defines itself as being agile and innovative • A drive for continuous improvement, which you will be empowered to get behind from day one. • A commitment to building a working environment that values inclusivity, innovation, agility, and drive. And of course, you will be compensated competitively along with bonus potential and a good range of core benefits. Benefits include…. • 25 days holiday plus bank holidays • Excellent training and coaching as well as fantastic opportunities for ongoing development and progression • Friendly and supportive team working environment that encourages opportunities for self-development • Employee Fuel Card (after 6 months) • Monthly dress down days for charities chosen by our employees Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We also offer: Global Female Health Policy & Female Health Champions Pregnancy Loss and Fertility Treatment Policies Endometriosis Friendly Employer Mental Health First Aiders Give as you earn scheme (payroll giving) and match funding Next Steps If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team. Still Curious? If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team. We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.