Customer Service Advisor

Job description

CUSTOMER SUPPORT ADVISOR Bicester | Fresh Direct £28,110 + £1,200 Annual Bonus + Brilliant Rewards & Recognition! Are you passionate about delivering exceptional customer service ? Do you thrive in a fast-paced environment and love solving problems? If so, we want YOU to join the Fresh Direct team! As a Customer Support Advisor , you'll be at the heart of our customer experience. You'll be the first point of contact for our customers, helping with orders and enquiries via phone and email while making sure every interaction is handled with care, confidence and professionalism. This is a full-time role working 37.5 hours per week , with 8.5-hour shifts between 7am and 5pm , including 1 in 3 weekends . And there's more! Following successful completion of your probation, there is the potential for hybrid working . What You'll Be Doing Providing outstanding support to customers via phone and email Processing orders and collections accurately and efficiently Managing customer enquiries and maintaining the customer mailbox Working towards and achieving key performance targets Investigating customer issues and finding fast, effective solutions Building strong relationships with customers and internal teams Taking ownership of queries from start to finish Working closely with other departments to keep everything running smoothly urning customer challenges into great customer experiences! About you We're looking for someone who is: Experienced in a customer service or office-based environment Passionate about delivering exceptional customer service A confident communicator with excellent attention to detail A natural problem-solver who can make confident decisions Self-motivated and driven to exceed expectations Comfortable using computers and managing multiple tasks Why Fresh Direct? At Fresh Direct, we're self-confessed produce fanatics! From incredible British produce to speciality ingredients from around the world, we're passionate about delivering the very best. As part of the Sysco family , alongside Brakes, you'll also be joining a global business with incredible opportunities to learn, develop and build a long-term career. What's In It For You? Huge discounts on delicious food and award-winning products Generous holiday allowance Recognition awards and incentives Pension scheme Real career development opportunities The chance to be part of a global, industry-leading business And so much more! Ready for Your Next Opportunity? If you're ready to bring your energy, customer service skills and ambition to a team where you can grow, develop and make a real difference ... Apply now and join Fresh Direct! At Fresh Direct everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Fresh Direct and we recognise that Fresh Direct can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you. Fresh Direct Built on a passion for food and feeding the nation, at Fresh Direct we are dedicated to making life as easy and efficient for the chefs, cooks and caterers we serve across the country. We are the leading specialist supplier of locally and globally sourced fresh produce and dairy across Great Britain, bringing the best of the seasons to chefs’ menus.