Customer Service Advisor

Job description

About Us: RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team. Position Overview As a Customer Service Advisor, your main focus will be to build great relationships with our customers, providing them with outstanding support and ensuring every customer receives the best service. You will handle enquiries and process orders efficiently, making sure our customers always have a positive experience. Your day-to-day will include responding to emails and solving problems, but the role is much more than that. It’s about creating a lasting impression on every customer, helping them feel valued and confident in our service. Occasionally, there may be other tasks that come your way, giving you the chance to expand your skills. Core Responsibilities: Customer Interaction and Coordination: • Process customer orders received via email. • Respond to quotation enquiries. • Collaborate with team members to escalate larger enquiries to the Quoting team. • Provide accurate delivery time information to customers, ensuring a fully informed delivery service. Customer Issue Management: • Log and track customer complaints and queries in NetSuite. • Address various customer requests, including web enquiries, and assist in resolving issues promptly and efficiently. • Aim to leave every customer with a positive impression of the company, regardless of the outcome of the inquiry. Essential Qualifications: Strong written and verbal English communication skills, particularly when handling customer enquiries professionally via email. Customer-focused, with a professional and solution-oriented approach to resolving customer concerns. High attention to detail when processing customer orders, maintaining records, and communicating quotation and delivery information. Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities efficiently. Ability to manage routine customer requests independently while recognizing when escalation is required. Self-motivated and capable of working independently in a fully remote environment. Willing and available to work UK business hours, based on the agreed Philippine Time schedule. Relevant Experience: Experience in one or more of the following areas is an advantage: Customer Service Representative or Customer Service Advisor Order Processing or Order Management E-commerce or Online Retail Support Logistics, Delivery Coordination, or Supply Chain Support BPO or Shared Services Customer Support Trade, Construction, or Wholesale Customer Service Personal Attributes Empathetic, patient, and committed to delivering excellent customer service. Proactive, dependable, and accountable for assigned tasks. Able to balance customer empathy with professionalism and sound judgment. Adaptable to changing processes, priorities, and customer needs. Positive, approachable, and effective at collaborating with a remote team. Why RecruitGo? RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities. Full-time Remote Set-up Operations: 08:30–17:00 (UK time) Salary Package: Php 30,000 - 40,000/monthly Candidate own equipment Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding. Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued. Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that client expectations are met.