Customer Service Advisor (Trade Support)

Job description

As our next **Customer Service Advisor (Trade Support),** you’ll be the first voice our tradespeople hear when they need help, support or advice. Whether it’s solving a problem, answering a question, or showing them how to get more from their membership, you’ll make sure every interaction feels simple, helpful and valuable. This is a great role for someone who loves supporting others, stays calm under pressure, and takes pride in delivering great service. **Forget long lists, here’s what you’ll actually spend your time on:** - Helping tradespeople get more from Checkatrade, answering calls, chats and emails with care and confidence - Spotting how to add value, guiding members towards tools, features or upgrades that support their goals - Solving tricky issues, listening carefully, thinking critically, and using sound judgement to resolve concerns - Working cross-functionally, escalating the right cases and collaborating with other teams to get things sorted quickly - Sharing feedback, helping us improve the way we support our members, reduce repeat contact, and build trust **It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:** - Experience in customer service, ideally in a membership or B2B environment - Excellent communication skills, clear, calm and compassionate, even in tough conversations - A logical, problem-solving mindset, you work through issues methodically and keep things fair - Confidence working at pace and adapting to change - Tech-savviness, you're comfortable using systems like Salesforce Service Cloud, GSuite and AI-powered tools **We believe great work deserves great rewards. Here’s just a taste:** - Base salary: £29,000 per year + bonus - Health, well-being and learning support - Gym membership, Smart Tech Scheme and Cycle Scheme - Birthday/Special day leave - Buy & sell holiday scheme - 1 week’s paid charity leave and much more! **How we’ll get to know each other:** - Screening call with one of our Talent Acquisition Partners - 1st stage interview with our Trade Support Manager and one of our Senior Trade Support Associates As part of our current hybrid working model, this role requires attendance at our Portsmouth office 4 days per week. If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box At the moment, this role isn’t open to visa sponsorship applications. **Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our** [**Registration Form**](https://jobs.ashbyhq.com/checkatrade/form/register-interest) **About us**We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.