LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service, and setting new standards in travel technology.We are seeking a dedicated After Hours Booking Agent to join our dynamic team. In this role, you will be responsible for managing accommodation bookings after regular office hours, ensuring a seamless experience for our customers. Your outstanding communication skills will help you provide excellent support and address inquiries from guests and property owners alike.The ideal candidate will have a strong customer service orientation, the ability to work autonomously, and a good understanding of the accommodation industry. This is a great opportunity for someone who enjoys working flexible hours and is passionate about enhancing the customer experience.ResponsibilitiesBooking Management: Handle all accommodation booking requests received after hours, ensuring accurate processing and confirmation of reservations.Customer Support: Provide exceptional customer service by responding to inquiries related to existing and potential bookings, addressing any concerns or issues that may arise after-hours.Communication: Interact with property owners and guests via phone and email in Afrikaans and English to ensure efficient communication regarding bookings and any changes or cancellations.Problem-Solving: Resolve booking-related issues and customer complaints effectively and efficiently, while striving to maintain a positive customer experience.Documentation: Maintain accurate records of all booking transactions and customer interactions during after-hours shifts to ensure proper follow-up during regular business hours.Reporting: Provide feedback and report on common issues encountered and solutions implemented to improve processes and customer satisfaction.RequirementsExperience in a customer service, a booking-related role, or in the travel or accommodation industry is a plus.Fluency in Afrikaans and English (written and verbal).Excellent communication skills in both Afrikaans and English.Clear and confident telephone etiquette.Strong problem-solving skills and a customer-centric attitude.Ability to manage multiple tasks simultaneously and work independently during after-hours shifts.Proficient in using computer systems and booking software; familiarity with CRM systems is an advantage.Flexibility to work evenings, weekends, and public holidays as required.Detail-oriented with strong organisational skills to track reservations accurately.Confident in handling high-pressure situations and remaining calm under stress.Commitment to providing a positive customer experience in all interactions.Ability to independently organise own reliable transport.Shift ScheduleAgents work in rotating two- or three-day shifts, followed by two or three days off.Weekday shifts: 15:00 – 22:00 or 17:00 – 00:00.Weekend shifts: 12:00 – 22:00 or 14:00 – 00:00.Shifts may change seasonally.Agents may be required to work on public holidays if they fall within their shift rotation.Benefits Hybrid work model (available after probation) Modern offices based at the V&A Waterfront Travel vouchers and exclusive discounts FeelBetterFast: Employer-funded pharmacy visits Pension fund contributions Generous leave package Additional half-day off every month Monthly team events and more!
LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service, and setting new standards in travel technology.
We are seeking a dedicated After Hours Booking Agent to join our dynamic team. In this role, you will be responsible for managing accommodation bookings after regular office hours, ensuring a seamless experience for our customers. Your outstanding communication skills will help you provide excellent support and address inquiries from guests and property owners alike.
The ideal candidate will have a strong customer service orientation, the ability to work autonomously, and a good understanding of the accommodation industry. This is a great opportunity for someone who enjoys working flexible hours and is passionate about enhancing the customer experience.
Responsibilities
- Booking Management: Handle all accommodation booking requests received after hours, ensuring accurate processing and confirmation of reservations.
- Customer Support: Provide exceptional customer service by responding to inquiries related to existing and potential bookings, addressing any concerns or issues that may arise after-hours.
- Communication: Interact with property owners and guests via phone and email in Afrikaans and English to ensure efficient communication regarding bookings and any changes or cancellations.
- Problem-Solving: Resolve booking-related issues and customer complaints effectively and efficiently, while striving to maintain a positive customer experience.
- Documentation: Maintain accurate records of all booking transactions and customer interactions during after-hours shifts to ensure proper follow-up during regular business hours.
- Reporting: Provide feedback and report on common issues encountered and solutions implemented to improve processes and customer satisfaction.
Requirements
- Experience in a customer service, a booking-related role, or in the travel or accommodation industry is a plus.
- Fluency in Afrikaans and English (written and verbal).
- Excellent communication skills in both Afrikaans and English.
- Clear and confident telephone etiquette.
- Strong problem-solving skills and a customer-centric attitude.
- Ability to manage multiple tasks simultaneously and work independently during after-hours shifts.
- Proficient in using computer systems and booking software; familiarity with CRM systems is an advantage.
- Flexibility to work evenings, weekends, and public holidays as required.
- Detail-oriented with strong organisational skills to track reservations accurately.
- Confident in handling high-pressure situations and remaining calm under stress.
- Commitment to providing a positive customer experience in all interactions.
- Ability to independently organise own reliable transport.
Shift Schedule
- Agents work in rotating two- or three-day shifts, followed by two or three days off.
- Weekday shifts: 15:00 – 22:00 or 17:00 – 00:00.
- Weekend shifts: 12:00 – 22:00 or 14:00 – 00:00.
- Shifts may change seasonally.
- Agents may be required to work on public holidays if they fall within their shift rotation.
Benefits
- Hybrid work model (available after probation)
- Modern offices based at the V&A Waterfront
- Travel vouchers and exclusive discounts
- FeelBetterFast: Employer-funded pharmacy visits
- Pension fund contributions
- Generous leave package
- Additional half-day off every month
- Monthly team events and more!
LekkeSlaap is South Africa's leading accommodation booking platform, helping travellers discover and book great places to stay with confidence. From guesthouses and self-catering cottages to hotels, lodges and camping, our goal is simple: make travel easier, more trustworthy, and more enjoyable.Today, our platform features more than 40 000 properties, and we're proud to be building a homegrown South African technology brand that's trusted by millions of travellers.LekkeSlaap is a proud product of Tripco, which supports the business through shared technology, platforms, and specialist teams. While you'll hear both names, we operate as one team with a shared vision, shared culture, and shared ways of working.Our cultureWe're a collaborative, people-first business that values trust, ownership, and direct communication.People are encouraged to take initiative, share ideas, and work closely across teams to solve meaningful problems. We believe the best ideas come from collaboration, regardless of role or seniority.We're professional without being overly corporate. We work hard, move quickly, and care deeply about what we build, but we also make time for the human side of work. From company-wide initiatives and themed office days to team lunches and social events, we believe work should be a place people genuinely enjoy coming to.Who thrives here?People who enjoy working at LekkeSlaap are often:Comfortable taking ownershipCurious and eager to learnCollaborative team playersCustomer-focused problem solversAdaptable in a fast-moving environmentOpen to giving and receiving feedbackIf you enjoy making an impact, working with great people, and helping build a proudly South African technology company, you'll probably feel right at home.FAQ'sWhat is Tripco?Tripco is the team behind LekkeSlaap, supporting the business through shared technology, platforms, and specialist teams. While you'll hear both names, we operate as one connected ecosystem with shared leadership, culture, and ways of working.Does LekkeSlaap offer benefits?Yes, we do. A detailed overview of our benefits will be shared during the interview process. You can also refer to the original job advert on our careers page for a summary of the benefits applicable to the role.What should I wear to my interview?Business casual is perfect. We're fairly relaxed as a company, but we'd like you to feel confident and comfortable.What should I bring to the interview?Just yourself, your curiosity, and any questions you'd like to ask.If you're attending an interview in person, please bring your ID, as we may begin the background verification process during your visit.How long does the interview process take?The interview process varies depending on the role, but we'll always keep you informed about what comes next. Someone from the hiring team will explain the expected process and timelines during your interviews.When will I hear back?We aim to keep candidates updated as quickly as possible after each stage. Someone from the hiring team will let you know when to expect feedback.What kind of culture can I expect?Our culture is built around trust, ownership, and collaboration.We encourage open communication, value initiative, and believe people do their best work when they're trusted and supported. We work hard, celebrate wins together, and make room for fun along the way.Is LekkeSlaap a strict or corporate company?We're professional in how we work, but our environment is approachable, collaborative, and down to earth. You'll find open conversations, cross-functional teamwork, and plenty of opportunities to get involved beyond your day-to-day role.Do you offer hybrid or remote work?This depends on the role. Some positions are hybrid, while others are office-based or fully remote. Someone from the hiring team will discuss the working arrangement specific to the role you're applying for.What makes LekkeSlaap different?We're building a proudly South African technology company with real impact. As a relatively small business compared to global travel platforms, individuals have the opportunity to contribute meaningfully, work closely with decision-makers, and see the direct impact of their work on both our customers and the business.What are you looking for in a candidate?Beyond the technical skills required for the role, we look for people who demonstrate ownership, curiosity, a willingness to learn, and a collaborative mindset. We're interested in how you approach problems, communicate with others, and contribute to a team just as much as your experience.
LekkeSlaap is South Africa's leading accommodation booking platform, helping travellers discover and book great places to stay with confidence. From guesthouses and self-catering cottages to hotels, lodges and camping, our goal is simple: make travel easier, more trustworthy, and more enjoyable.
Today, our platform features more than 40 000 properties, and we're proud to be building a homegrown South African technology brand that's trusted by millions of travellers.
LekkeSlaap is a proud product of Tripco, which supports the business through shared technology, platforms, and specialist teams. While you'll hear both names, we operate as one team with a shared vision, shared culture, and shared ways of working.
Our culture
We're a collaborative, people-first business that values trust, ownership, and direct communication.
People are encouraged to take initiative, share ideas, and work closely across teams to solve meaningful problems. We believe the best ideas come from collaboration, regardless of role or seniority.
We're professional without being overly corporate. We work hard, move quickly, and care deeply about what we build, but we also make time for the human side of work. From company-wide initiatives and themed office days to team lunches and social events, we believe work should be a place people genuinely enjoy coming to.
Who thrives here?
People who enjoy working at LekkeSlaap are often:
- Comfortable taking ownership
- Curious and eager to learn
- Collaborative team players
- Customer-focused problem solvers
- Adaptable in a fast-moving environment
- Open to giving and receiving feedback
If you enjoy making an impact, working with great people, and helping build a proudly South African technology company, you'll probably feel right at home.
FAQ's
- What is Tripco?
- Tripco is the team behind LekkeSlaap, supporting the business through shared technology, platforms, and specialist teams. While you'll hear both names, we operate as one connected ecosystem with shared leadership, culture, and ways of working.
- Does LekkeSlaap offer benefits?
- Yes, we do.
- A detailed overview of our benefits will be shared during the interview process. You can also refer to the original job advert on our careers page for a summary of the benefits applicable to the role.
- What should I wear to my interview?
- Business casual is perfect. We're fairly relaxed as a company, but we'd like you to feel confident and comfortable.
- What should I bring to the interview?
- Just yourself, your curiosity, and any questions you'd like to ask.
- If you're attending an interview in person, please bring your ID, as we may begin the background verification process during your visit.
- How long does the interview process take?
- The interview process varies depending on the role, but we'll always keep you informed about what comes next. Someone from the hiring team will explain the expected process and timelines during your interviews.
- When will I hear back?
- We aim to keep candidates updated as quickly as possible after each stage. Someone from the hiring team will let you know when to expect feedback.
- What kind of culture can I expect?
- Our culture is built around trust, ownership, and collaboration.
- We encourage open communication, value initiative, and believe people do their best work when they're trusted and supported. We work hard, celebrate wins together, and make room for fun along the way.
- Is LekkeSlaap a strict or corporate company?
- We're professional in how we work, but our environment is approachable, collaborative, and down to earth. You'll find open conversations, cross-functional teamwork, and plenty of opportunities to get involved beyond your day-to-day role.
- Do you offer hybrid or remote work?
- This depends on the role. Some positions are hybrid, while others are office-based or fully remote. Someone from the hiring team will discuss the working arrangement specific to the role you're applying for.
- What makes LekkeSlaap different?
- We're building a proudly South African technology company with real impact. As a relatively small business compared to global travel platforms, individuals have the opportunity to contribute meaningfully, work closely with decision-makers, and see the direct impact of their work on both our customers and the business.
- What are you looking for in a candidate?
- Beyond the technical skills required for the role, we look for people who demonstrate ownership, curiosity, a willingness to learn, and a collaborative mindset. We're interested in how you approach problems, communicate with others, and contribute to a team just as much as your experience.
