Customer Service Agent

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The Customer Service Agent interact with Ayvens’ clients & drivers to provide them information related with their vehicles, aiming to ensure their mobility. The role is responsible to reply to the incoming calls from drivers, answer inquiries and questions, provide support, handle complaints, and resolve them. The role supports excellent customer service with focus on providing a great customer experience. The ideal candidate resolves typical problems, communicates solution, or requested information to the customer, solves problems in straightforward situations and builds relationships with customers through follow-up of services. Responsibilities: • Assist customers’ inquiries via telephone, email (Answer to incoming calls and respond to emails) • Coordinate with other functions and departments in order to reply to drivers • Handle drivers' requests for car maintenance and provide support to drivers in the event of accidents • Handle and resolve drivers’ complaints straightforward by taking the initiative • Record all interactions with drivers in the relevant CRM tool and ensure that all tasks are completed • Provide accurate, valid and complete information by using the right methods/tools • Provide a great customer experience • Meet personal/customer service team targets • Keep records of customer interactions, process customer accounts and file document • Identify and escalate situations requiring attention • Identify and assess customers’ needs to achieve satisfaction Qualifications and skills: • Previous experience in customer support or client service representative role, will be considered an asset • Ability to demonstrate customer passion • Ability to multi-task, prioritize, and manage time effectively • Ability to work under pressure and meet tight deadlines • Strong interpersonal and communication skills • Organizational skills and problem solving capabilities • Highly motivated, target driven and results oriented • Excellent PC skills, including relevant CRM tools • Fluency in English language- verbal and written • Solid verbal and written communication skills • Positive attitude & pleasant personality with eager to work and strong team spirit • University Degree will be consider as an asset • Familiarity with automobiles, will be considered an asset Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.